About Us

About Time For Justice is a leading consultancy that advocates for survivors of institutional child abuse and other vulnerable individuals. Many of our clients are unable to work due to illness or injury arising from their life circumstances. We are seeking a compassionate and emotionally intelligent professional with experience handling sensitive client matters, to support survivors in navigating insurance claims and securing the financial outcomes they deserve.

Key Responsibilities:

Client Contact & Triage

Speak directly with potential clients to understand their circumstances and assess potential claim viability, according to our internal policies

Clearly explain claim pathways, consent, and next steps

Maintain a trauma-informed, supportive approach to client service

File Review & Preparation

Review incoming TPD and income protection matters

Identify required documents and information for claims preparation

Prepare high-quality file notes and internal summaries for legal/claims teams

Stakeholder Coordination

Liaise with clients, insurers, super funds, and other stakeholders

Request and follow up on necessary documents and information

Maintain accurate tracking of outstanding items

Team Contribution

Identify opportunities for process improvements

Share insights and trends with the broader team

Contribute to the ongoing development of a supportive and professional client service culture

Ensure all records are up-to-date and compliant with relevant policy

Key Skills & Attributes:

Compassionate, trauma-informed communication style

Strong interpersonal and active listening skills

Excellent organisational and time management ability

Ability to manage multiple files at varying stages of progression

High attention to detail

Have a solid understanding of the Google Workplace and CRM systems

Commitment to client confidentiality and ethical conduct

Desirable Experience:

Previous experience in TPD/Income Protection claims, personal injury, superannuation, or insurance sectors

Knowledge of insurance/superannuation frameworks and basic understanding of claims processes

Prior trauma-informed care experience

What we offer:

Work/life balance.

Genuinely supportive and unique work culture.

Competitive remuneration.

Access to Employee Assistance Program.

Interested?

To apply, please click 'Apply Now' and upload your cover letter (addressing the key skills and why you would like to work with About Time for Justice) along with your resume.

https://abouttimeforjustice.com/