ABOUT THE GALLERY – ABOUT OUR TEAM

The National Gallery is one of Australia’s leading visual arts institutions. The National Gallery is based in Canberra and is a vital part of the Australian cultural landscape. Our Purpose is to collect, preserve, promote and share the national collection of art. The Vision of the National Gallery is to be the international reference point for art in Australia, inspiring all people to explore, experience and learn. Our Values include Boldness, Integrity, Respect and Excellence.

WORKING AT THE GALLERY

When you work at the National Gallery you will be exposed to some of the world’s leading Australian and international art and artists. We are located in the National triangle on the waterfront and your lunchtimes can be spent in our beautiful sculpture garden or around Lake Burley Griffin.

We support flexible working practices, including working from home, and you will have access to low-cost, onsite car parking.

The National Gallery is committed to the health, safety and wellbeing of our people and we expect our people to share this commitment and work safely at all times.

We value the contribution that a diverse workforce brings and encourage people from a diverse background to apply. This might include identifying as First Nations peoples, people with a disability, culturally and linguistically diverse people and LGBTQIA+ people.

WHAT YOU WILL GAIN FROM THE EXPERIENCE - OVERVIEW OF THE ROLE

The National Gallery’s IT Team provides a fast-paced, exciting and varied environment in which to work.

The IT Technician performs a critical role in maintaining essential IT infrastructure at the Gallery, including operating systems, applications, servers, email systems, laptops, desktops, software, printers, phones and support across common business applications (e.g. Microsoft 365 Suite) and Gallery specific business systems.

The IT Team provides the full suite of ICT services to enable all Gallery staff to access our IT network. This includes the applications we manage on-premises and in cloud environments, and to enable reliable and safe devices for all staff to increase productivity and mobility. As a small team, all staff manage multiple capabilities and responsibilities, providing you with the experience across all facets of IT Service Management, Infrastructure and Security. The position will participate in IT change management processes and will be an active member of the team for problem and issue management in the IT environment.

In addition to the standard IT service offering, the team further supports the Gallery in digital and art projects and initiatives that have an IT component from concept to implementation. The service desk operates in a high pressure environment delivering high quality outcomes and cost-effective services for the National Gallery.

The role requires someone who has strong technical and organisational skills, and strong understanding of both service management and infrastructure.

The position needs someone with the ability to adapt to challenges, works well within a team under pressure and communicates well within the team, has strong work ethic and self-motivation to learn and stay current with industry skills.

At the National Gallery, as a small team this position sits within the Networks and Infrastructure team providing level 3 technical support and reports to the IT Networks and Infrastructure Manager. The position will assist with other IT services and functions and requires a person that can pivot into different roles, projects and activities at short notice to assist as needed. Career progression opportunities are available through Service Management, Infrastructure and Networking, Cyber Security and Digital.

THE KEY DUTIES OF THE POSITION - WHAT WILL YOU DO? – DUTY STATEMENT

In accordance with the NGA Level 6 standards, you will:

Action service requests using the NGA’s IT Service Management ticketing system. Escalate issues where required and support junior service desk staff. Participate in change management, issues and problem management and resolution.

Perform server and network administration tasks.

Work with vendors and managers to monitor data-centre health using existing management tools, and respond to hardware issues as they arise; help test, and maintain new servers when needed.

Maintain internal infrastructure requirements, including laptop and desktop computers, printers, phones, support internet, intranet.

Perform routine and scheduled audits of all systems, including backups.

Troubleshooting to identify root cause, and provide technical support when needed.

Assist with new starters to the National Gallery with their IT credentials, hardware needs and undertake ICT relocations for end users.

Work under direction in line with established priorities, practices, and methodologies to identify, assess and resolve IT network and infrastructure incidents and problems to a high level of quality for end users.

Contribute to the development of IT policies and procedures and to the updating of processes and standard operating procedures within the National Gallery’s IT ticketing system.

Develop and maintain knowledge-based articles in the service management ticketing system.

Participate in rotational weekend on-call roster and potential after-hours work.

Provide support for the delivery of projects, events and other IT-related activities including escorting and supervising vendors and ensuring vendor approvals up to date in required systems (e.g. security)

Communicate clearly and effectively with stakeholders both internally and externally.

Participate in team planning activities to achieve Department and Gallery goals.

Required to work after hours to undertake network and infrastructure changes or supervise vendors conducting works.

Participate in administration duties such as Finance, Procurement, Project Management and Vendor Management. This includes liaising with other teams when organising changes such as security, events and art services.

Conduct all duties with an attention to working safely and following all Gallery processes with diligence.

ELIGIBILITY:

Citizenship – To be eligible for employment with the Gallery, you must be an Australian citizen.

Police Check – to be eligible for this role you must complete a police check.

Security Assessment: The successful applicant will be required to obtain and maintain a Baseline security clearance. Ongoing employment in this role requires the successful candidates to maintain a high-level security clearance. Loss of a security clearance at any time will lead to termination of employment.

ADDITIONAL INFORMATION - Qualifications, Certifications and Registrations

Role specific mandatory qualifications certification and/or registrations include:

Relevant qualifications in IT, ICT or other relevant fields are desirable.

It is essential that our candidate can demonstrate relevant experience in ICT.

HOW TO APPLY

To apply for this role please go to the National Gallery's Careers portal

You should provide a tailored CV (maximum of two pages) along with a statement of no more than one page that outlines your skills, capabilities and experience, against the information above.

In your statement response you should keep in mind the capabilities and behaviours required to be successful for this role, as identified in the information above. Try not to duplicate information that can be found in your CV but do highlight any specific examples or achievements that demonstrate your ability to perform the role.

An order of merit may be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only. If you do not wish to be added to an order of merit, please notify us in your application.