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Member Support Specialist

Concentrix
Brisbane, QLD
A$28.12 p/h + Super + Incentives
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 26 days ago


6-Month Fixed Term Contract – Perfect for Working Holiday Makers!

We’re offering a 6-month fixed term role that’s ideal for those on a working holiday visa. Want to keep the adventure going? We’ve got opportunities to extend your contract for another 6 months in one of our other locations – including Townsville, Gold Coast, and Ballarat.

So if you’re keen to work and explore, this could be the perfect fit!

Our Australian Super team is expanding rapidly, and we’re looking for dedicated customer experience professionals to join us. As part of our team, you’ll support one of the nation’s most respected superannuation funds, helping members navigate their financial futures with confidence and clarity.

Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.

What You’ll Be Doing:

Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries — including online access, contributions, pension accounts, withdrawals, and investments.

Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.

Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.

Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.

What We Offer:

Comprehensive Training: You’ll receive structured onboarding and ongoing coaching — we’ll ensure you’re fully equipped to succeed.

6 month fixed term contract, opportunities to extend your contract for another 6 months in one of our other locations – including Townsville, Gold Coast, and Ballarat.

Flexible Start Dates: Multiple intakes available across July and August to suit your availability.

Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm — no weekend work required.

Competitive Salary: $28.12 per hour + superannuation, plus access to performance-based incentives.

Modern Office Location: Based in the heart of Brisbane CBD, just across from Central Station

Flexible Employment Options: Both full-time and part-time opportunities available.

Career Progression: 80% of our frontline leadership team began in this role — we’re serious about internal growth.

Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.

What We’re Looking For:

Strong communication and interpersonal skills with a professional, friendly approach

Ability to multitask and work confidently across multiple systems

Composure and resilience when handling complex or high-pressure interactions

Eagerness to learn and take on new challenges

A team-oriented mindset with a strong sense of personal accountability

Ready to Apply?

If you’re looking for a stable, rewarding role with real opportunities for growth, we’d love to hear from you. Apply today and discover where a career at Concentrix can take you!


About Concentrix

Robina, QLD, Australia
Call Centre & Customer Service
1001-5000 employees

We power the world’s best brands today and into the future.

Some call us a global technology and services company . But we’re so much more.

Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.

Working with our clients, we process billions of transactions, automations, and interactions. This helps us see the unseeable—harnessing proprietary data and insights to fuel our consulting and engineering engagements, enabling us to design, build, and run truly transformative solutions for industry-leading companies and visionary startups alike.

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