Why MXstore?

We are a team of fun and fast-paced people who love pushing boundaries and building value in the industries we play in. We are driven by a passion for e-commerce and for people, especially the customers and team members who keep us going. Our approach to business (and life!) is underpinned by a tried and tested set of core values that permeate everything we do:

Be a good human - Good humans are genuine, they care about people and they have a positive impact on the team. We choose to be them and to work with them!

Foot forward first - Anyone can step up and lead the way to keep us moving forward. With a relatively ‘flat’ structure we need people who are excited to do the job that needs to be done.

Kaizen - It’s Japanese for ‘Continuous Improvement’. We continually iterate and adapt by seeking out feedback, challenging the status quo and asking ‘why not?’.

Embrace growth and change - We see change as motivating, necessary and a reason to build new capabilities. Challenges and setbacks become learning opportunities when you have a growth mindset!

Communicate with equality and empathy - We are all equal as human beings, so listen with an empathetic ear and speak with kindness. That’s what a good human would do.

You can probably tell from our core values that we take a unique approach to how we work and are not your typical corporate thinkers.

The Opportunity

We are seeking a reliable, driven and self-motivated human with a passion for Service Beyond Expectations, who embodies our values, to join our diverse and energetic team.

With our business growing rapidly, we are looking for someone who will quickly fit into our team and isn't afraid to jump in, hit the ground running, and feel comfortable working with multiple systems on a daily basis. Obviously, we are passionate about Motocross, and would love it if you are also; however if this isn't you, don't worry we will train you in everything you need to know!

We are open to a remote role for the right candidate. To be considered for a remote position, experience with Salesforce Service Cloud CRM is highly advantageous.

You’ll be:

Independently handling customer enquiries via phone, email and live chat

Pro-actively learning with both procedures and product knowledge

Ensuring order accuracy is maintained and completed for customer orders, returns, refunds and shipping

Managing information and maintaining accurate records of all sales, including cash payments, and sales across multiple platforms, inventory, orders, and ensuring accurate information for ranges is available for customers and team members

Maintaining and improving customer retention.

Actively upselling and promoting our Inhouse brands with customers where possible.

Grammatically proficient with the ability to learn and adapt to our style and language, not relying on Chat GPT

Able to work flexible days, including weekends and holidays

Essential skills you’ll need:

Experience in customer service

Possesses a strong willingness to learn and grow from feedback

Proactive and shows Initiative consistently

Excellent follow-up and documentation skills

Ability to effectively work within a team environment and communicate with the team to contribute to the successful operation of the business

Sound computer skills including proficiency in using Microsoft word, excel and outlook (CRM experience preferred)

Works well under pressure and on time tasks

Finds satisfaction in meeting KPI's and achieving results

Hours: Casual (rotating roster, including weekends) - however potential view to permanent for the right human!

Award rate: We pay award rates under the General Retail Industry Award, with the opportunity to earn higher rates for specialist/leadership responsibilities.

Keen to Join the Team?

To express your interest, click APPLY NOW below and complete our application form.