Position: Customer Service Team Member 24 Hour Shift Work

Location: Bowen Hills, QLD

Employment Type: This is a full-time position with a rotating 24 hour / 7 days per week roster.

Pay – Hourly rate $29.02 - $30.36 plus applicable penalty rates

Key Responsibilities

Working at SNP’s main office at Bowen Hills, this team is responsible for several key operational functions including:

· Coordination of incoming calls to the company’s main switchboard and support for all SNP’s sites;

· Emergency Coordination (eg: Chief Fire Warden role during building evacuations, first aid management & first point of contact for emergency situations that may occur at any of SNP’s sites);

· Building security which includes actioning building alarms, monitoring CCTV and coordinating on-site visitors; and

· Temperature Monitoring for SNP equipment across QLD & NSW.

· Additionally, during after-hours shifts, this team takes on the responsibility of several other key departments of SNP performing the following tasks:

· Issuing of results to referring doctors and hospitals, including critical results that may require more extensive follow-up;

· Monitoring of the Building Management System for the Bowen Hills Laboratory and attending to building related issues as required;

· Sorting, processing and distribution of patient samples including identifying urgent tests and coordinating on-call staff;

· Coordination of couriers and hospital collection staff for sample collection and pick up from hospitals, collection centres and GP surgeries; and

· Providing general information to patients and referring doctors.

What we are looking for

We are currently seeking a confident, self-managing person who works well both in a team environment and autonomously, thrives on challenges and efficiently multi-tasks.

This is an exciting opportunity for the right person who is able to work across multiple teams in a 24/7 role, whilst also participating in the Doctor’s Services contact centre roster. If you are someone who is comfortable making decisions, doesn’t shy away from responsibility, and has a genuine interest in healthcare, then this is the position you’ve been looking for!

To be successful in this role, you will need to demonstrate the following:

· An ability to provide excellent customer service to all our stakeholders;

· A passion for helping people;

· An ability to provide practical solutions calmly and efficiently in challenging situations;

· Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology;

· A commitment to continuous improvement and ongoing learning; and

· The ability to work within a rotating 24/7 roster which includes weekends and public holidays and covering personal and annual leave.

Additional desirable attributes include:

Although desirable, full training will be provided for the right candidate.

· Previous experience in pathology or healthcare;

· Previous experience with facility management;

· Previous experience in the coordination of emergency situations; and

· Previous experience handling high volumes of incoming calls.

About Sullivan Nicolaides Pathology (SNP):

Sullivan Nicolaides Pathology (SNP) is one of Australia's leading providers of diagnostic pathology services, recognised for our unwavering commitment to excellence in patient care and high-quality testing. As part of the global Sonic Healthcare network, we operate a wide-reaching network of laboratories and collection centres, offering comprehensive services across histopathology, cytopathology, and molecular diagnostics.

At SNP, we don’t just offer jobs, we build long-term careers. With many of our team members celebrating over 20 years of service, we pride ourselves on delivering genuine opportunities for learning, development, and career progression.

We foster a strong culture of support and collaboration, backed by an open-door policy and a shared dedication to excellence. Every team member plays a vital role in delivering accurate, timely results that support the health and well-being of our community.

Why Choose Us?

Benefits Platform: Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations!

Novated Leases: Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.

Fitness Passport: Stay active with discounted gym memberships at any gym of your choosing. Prioritize your health and wellbeing with ease!

Parental and Adoption Leave: We believe in supporting families! Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.

Employee Assistance Program (EAP): Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.

Career Opportunities: At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities! Enjoy structured progression, pay increases, and training in advanced skills.

Medicare Rebates: Benefit from exclusive Medicare rebates for pathology and diagnostic imaging services for you and your family.

We embrace diversity: Sullivan Nicolaides Pathology is an equal-opportunity employer and is committed to creating an inclusive environment for all employees. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.

Join Us!

If you are committed to providing high-quality patient care and want to enjoy these incredible benefits, we would love to hear from you!