About the Business
Alice Equipment Hire is a locally owned business with a proud reputation for providing quality hire equipment and outstanding service across Central Australia. We are committed to reliability, professionalism, and building long-term relationships with our customers.

About the Role
We are seeking a motivated and customer-focused Customer Service Officer to join our Alice Springs team.

In this hands-on role, you’ll be the face of our business—serving customers, coordinating equipment hire, supporting daily operations, and helping the business run smoothly and efficiently. You’ll work closely with the manager and broader team to maintain a high standard of service and operational support.

Key Responsibilities

Deliver exceptional customer service in person, over the phone, and via email

Manage equipment bookings, pick-ups and returns

Assist with basic admin tasks, including data entry and invoice coding

Support workshop/yard coordination and ensure equipment is presented professionally

Assist to ensure a compliant and safe workplace and equipment

Contribute to a friendly, can-do team culture

Help maintain an organised and efficient work environment

What You’ll Need

A strong customer service focus with great communication skills

Basic understanding of business operations (bookkeeping, HR, or admin experience is a plus)

Current car driver’s licence. MR licence and Forklift licence desirable or willingness to obtain required

Availability to work some Saturday mornings

Ability to multitask and thrive in a fast-paced environment

A proactive attitude and willingness to help wherever needed

Highly Desirable

Experience in the equipment hire or trade industry

Basic knowledge of small tools, engines, or machinery

Customer service experience

Relevant industry licences or certifications

What We Offer

A supportive team environment in a well-established local business

Competitive base salary with an opportunity to receive bonuses

On-the-job training and the opportunity to build a long-term career

Varied, hands-on work with a strong customer service focus