
Client Services Officer - Civil Law
North Australian Aboriginal Justice Agency
Posted 6 days ago
Be the connection between culture and justice. Help your community. Build your career in law, justice and client services. Join us as a Client Services Officer in our Katherine Civil Law Practice.
We’re on the lookout for a passionate, community-minded person who wants to make a real impact in people’s lives. If you're deadly at yarnin’, great with people, and want to stand up for mob in the justice system – this is your chance.
Why join NAAJA?
✅ Competitive salary $75,383 - $79,196
✅ Remote localities allowance + airfares (in accordance with our EBA)
✅ Generous leave - 6 weeks annual + 17.5% loading, 3 weeks personal leave and more
✅ Access up to $18,550 tax free salary packaging + professional development opportunities
✅ Be part of a nationally recognised legal service
✅ Make a real impact working alongside a dynamic multidisciplinary mental health team.
Your Role in Our Team:
You’ll be working alongside our civil lawyers, helping our clients navigate a diverse range of civil law matters in the areas of police accountability, child protection, adult guardianship, consumer rights, discrimination, tenancy, social security and victims of crime assistance claims (to name a few).
No two days will be the same – but every day will matter.
Your Day-to-Day Will Include:
• Building trust with clients and collecting their stories
• Answering Civil Law enquiries, obtaining clear and comprehensive initial instructions from clients by interview over the phone, in person or in custody
• Using the Client Management System (CMS) conduct accurate conflict checks and notify solicitors and/or support staff accordingly
• Helping lawyers understand cultural context and community dynamics
• Coordinating referrals, services, and support for clients
• Organising remote civil clinics, promotional materials and advertising
• Travelling to remote communities when required
What You’ll Need:
• Strong understanding of Aboriginal culture and issues in the legal system
• Solid communication skills and confidence working with our mob
• Good computer and admin skills (email, Microsoft Office, file notes)
• Ability to work independently and within a small, tight-knit team
• Experience working with or referring to housing, rehab, community corrections etc.
• Ochre Card (or ability to get one)
• Current driver’s licence and 4WD readiness
• Willingness to travel to remote NT communities
For more information or to obtain a position description reach out to us at [email protected]
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
About North Australian Aboriginal Justice Agency
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