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Client Services Officer - Civil Law

North Australian Aboriginal Justice Agency
Katherine, NT
A$75,383-$79,196 p/a + Super + Salary Packaging
Administration & Office Support → Client & Sales Administration
Full-time
On-site

Posted 6 days ago


Be the connection between culture and justice. Help your community. Build your career in law, justice and client services. Join us as a Client Services Officer in our Katherine Civil Law Practice.

We’re on the lookout for a passionate, community-minded person who wants to make a real impact in people’s lives. If you're deadly at yarnin’, great with people, and want to stand up for mob in the justice system – this is your chance.

Why join NAAJA?

✅ Competitive salary $75,383 - $79,196

✅ Remote localities allowance + airfares (in accordance with our EBA)

✅ Generous leave - 6 weeks annual + 17.5% loading, 3 weeks personal leave and more

✅ Access up to $18,550 tax free salary packaging + professional development opportunities

✅ Be part of a nationally recognised legal service

✅ Make a real impact working alongside a dynamic multidisciplinary mental health team.

Your Role in Our Team:

You’ll be working alongside our civil lawyers, helping our clients navigate a diverse range of civil law matters in the areas of police accountability, child protection, adult guardianship, consumer rights, discrimination, tenancy, social security and victims of crime assistance claims (to name a few).

No two days will be the same – but every day will matter.

Your Day-to-Day Will Include:

• Building trust with clients and collecting their stories

• Answering Civil Law enquiries, obtaining clear and comprehensive initial instructions from clients by interview over the phone, in person or in custody

• Using the Client Management System (CMS) conduct accurate conflict checks and notify solicitors and/or support staff accordingly

• Helping lawyers understand cultural context and community dynamics

• Coordinating referrals, services, and support for clients

• Organising remote civil clinics, promotional materials and advertising

• Travelling to remote communities when required

What You’ll Need:

• Strong understanding of Aboriginal culture and issues in the legal system

• Solid communication skills and confidence working with our mob

• Good computer and admin skills (email, Microsoft Office, file notes)

• Ability to work independently and within a small, tight-knit team

• Experience working with or referring to housing, rehab, community corrections etc.

• Ochre Card (or ability to get one)

• Current driver’s licence and 4WD readiness

• Willingness to travel to remote NT communities

For more information or to obtain a position description reach out to us at [email protected]

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.


About North Australian Aboriginal Justice Agency

Katherine, NT, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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