Company description:

Corrective Services NSW

Job description:

Case Management Officer (Custodial)

Cooma Correctional Centre | Corrective Services NSW
Support Rehabilitation, Reduce Reoffending, and Build Safer Communities

Location: Cooma NSW - Find out more

Position: Ongoing, Full-Time

Salary: Clerk Grade 5/6 - $97,027.00 p.a. plus employer's contribution to superannuation and annual leave loading

Make a Real Difference Every Day

As a Case Management Officer, you'll play a critical role in the rehabilitation and reintegration of people in custody. Using evidence-based practices, you will support offenders to address the underlying causes of their offending, build life skills, and prepare for successful re-entry into the community.

This role offers a unique opportunity to combine frontline impact with professional development—contributing directly to public safety while shaping positive outcomes for individuals navigating the correctional system.

What you'll do

• Deliver end-to-end case management services, ensuring compliance with relevant legislation, policies, and operational procedures
• Conduct offender assessments to identify risks, needs, and strengths
• Develop and implement personalised case plans using a strengths-based and motivational approach
• Refer individuals to relevant programs and services that support rehabilitation goals
• Monitor and document progress against case plans, ensuring judicial and operational compliance
• Collaborate with internal teams and external service providers to support reintegration outcomes upon release.

What we're looking for

• Practical experience in case management or human services
• Confidence working with individuals with complex needs
• Skilled in risk assessment and behavioural intervention
• Understanding of offender rehabilitation principles and the justice system
• Ability to work as part of a multidisciplinary team in a custodial

Essential Requirements

• Certificate IV in Correctional Practice (or willingness to complete via Corrective Services Academy)
• Tertiary qualifications and/or equivalent experience in psychology, social work, criminology, or a related human services field

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What's in it for you?

• Purpose-driven work - Help break the cycle of offending
• Professional growth - Access to structured training and career development
• Supportive team culture - Join a collaborative and committed workplace
• Great benefits - Competitive salary, job security, and employee wellbeing programs.

Ready to Apply?

Applications close Wednesday 30th July 2025 at 11:59pm AEST.

Submit your:

• Cover Letter (Max 2 pages) - Tell us how you meet the role requirements.
• Résumé (Max 5 pages) - Highlight your experience, qualifications & impact.

Read: writing your job application for tips with the application process.

Question?

Role Enquiries: Mick Dendy - [email protected] | 0264550305

Recruitment Support/ adjustments: Erica Tam - [email protected] | 0428 944 731

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, culturally diverse backgrounds, women, carers, and LGBTQIA+ individuals.

Learn more: Inclusion & Diversity at DCJ

Thinking of Relocating?

Get personalised support with housing, schools, and community integration through the NSW Welcome Experience.

Thank you for your interest in this role. We look forward to receiving your application.

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