Service Manager

About us
Our vision is to Improve security and peace of mind for Australia’s leading businesses and organisations.
We do more than provide a service — we become a trusted partner our clients can rely on to keep their people, property, and assets protected.

Since our launch, we’ve helped hundreds of organisations with innovative security solutions and built meaningful relationships to keep them protected into the future.

We’re a growth-focused business currently on a strong trajectory, with even bigger goals ahead. Due to an internal promotion, we now have an exciting opportunity for a new Service Manager to join us and help drive our continued success.

About you

✅ You’re driven and enjoy being part of a high-performing team that strives to reach the next level.
✅ You love helping customers solve their challenges with cost-effective, long-term solutions.
✅ You’re an experienced Service Manager, confident in managing both people and process.
✅ You have a proven track record of achieving service KPIs and targets.
✅ You value structure, data-driven decision-making, and continuous improvement.
✅ You collaborate well with different teams and thrive in a fast-paced environment.
✅ Above all, you’re focused on growth and customer satisfaction — and have the tools and experience to deliver results.

Your responsibilities

As Service Manager, you’ll ensure the Service Team performs to the highest standard and help deliver an exceptional customer experience. Key responsibilities include:

Build and maintain strong client relationships

Lead and manage overall Service Team performance

Meet and exceed KPIs and targets

Develop a deep understanding of our product offering and value proposition

Ensure compliance with organisational policies and procedures

Proactively identify and pursue new service opportunities and markets

Grow our existing customer base and increase customer spend

Collaborate with product teams to develop innovative solutions for clients

Be a brand ambassador and live our company values every day

You’ll report directly to the General Manager.

Your first three months

Get to know and build trust with your team

Meet your key customers and establish meaningful relationships

Learn our service processes and identify areas for improvement

Start meeting initial KPIs and contribute to team goals

Experience you’ll need

At least 1 year of experience in a Service Manager role (or similar), with proven success

Experience delivering services to Tier 1 businesses and government clients

Industry experience in security or technology (highly desirable)

Strong track record of meeting service targets

Proficiency with Simpro and a CRM (e.g., HubSpot)

Why you’ll love this role

You have a bias for action and love achieving what you set your mind to

You enjoy a fun and supportive work environment

You’re excited by technology and its potential to help our customers

You want to join a growing business and be recognised for your contribution

You’re motivated to be part of a high-performance team with a focus on customer satisfaction