Service Manager- South Western Sydney Universal Aftercare

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full-Time Permanent Position
• Classification: SCHADS Level 6 with a salary range of: $106,487 - $111,209; per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Campbelltown NSW 2560

About your new role

The Service Manager is responsible for the overall management and development of the South Western Sydney Universal Aftercare Program. The Service Manager will work collaboratively with partners to develop and improve the overall service response to consumers. The Manager will also undertake a key role in service development, including ongoing evaluation and review of service outcomes. The Service Manager works closely with the Senior Manager Operations to support the management and operation of the Program(s).

Funded by the Southwest Sydney Primary Health Network, Universal Aftercare is a non-clinical, psychosocial support service that provides follow-up care to people after a suicidal crisis or suicide attempt.

The Service Manager works with the Community Care Coordinators and Community Care Coordinators-Lived Experience in the program provide empathy and non-judgemental connection during this difficult time to people and their families and carers. Universal Aftercare is delivered in the form of assertive outreach in the community for a period of up to three months. People accessing the program receive individually tailored support to people to connect them to both clinical and community-based services to meet their needs, while also enhancing connection to supportive local networks such as family, friends, peers and carers.

Universal Aftercare focuses on promoting strength and resilience and improving the capacity of service participants to identify the drivers of distress, manage distress and improve overall wellbeing.

About Neami National

We're Neami. We're bigbelievers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

What will Neami offer

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading

What you will bring to the role

• Formal tertiary qualification in a related field and/or experience working in a relevant setting.
• Demonstrated ability to motivate and empower team members through coaching and mentoring.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines
• Experience working within program speciality
• Strong computer literacy and written communication skills

What the role requires

• Nationally Coordinated Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Chloe Loveday Senior Manager Operations- Safety and Homelessness] - [0408806380, [email protected]]

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Applications Close: 15th July 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.