Full Time (38 hours per week)

Fixed term parental leave contract until 24 July 2026

Based at our Bairnsdale Campus (Some travel may be required)

Job Reference No. 2593

About the role

TAFE Gippsland is offering an exciting opportunity for dedicated and enthusiastic customer service specialists to become part of the Client Services Team at our Bairnsdale Campus. In this role, you'll be a key contributor in ensuring that students have a positive and seamless experience from the very beginning of their journey with TAFE Gippsland.

As an Enrolment Officer, you will be the first point of contact for students, visitors and staff presenting at the Enrolments and Enquiries counter. You will assist students along their enrolment journey from initial application through to the processing of their enrolment. Your responsibilities will include conducting student enrolment appointments, managing behind-the-scenes enrolment processing, verifying student eligibility, processing payments, and overseeing all documentation related to student applications and enrolments with accuracy and attention to detail. Strong administrative skills and a commitment to exceptional customer service are essential for success in this position.

This is a parental leave backfill role, and contract dates are subject to change, and is dependent on the incumbents chosen return to work date.

Qualifications and experience

Exceptional Customer Service skills

Experience working in a team environment and ability to work collaboratively with other departments

Excellent interpersonal and communication skills

Excellent planning and organisation skills, high attention to detail

Demonstrated initiative and problem-solving skills

Experience working in higher education or the TAFE sector is highly desirable

Mandatory requirements

Current Victorian Working with Children Clearance

Current Police Check (not older than 12 months old)

Current Driver’s Licence (travel between campuses is a requirement of the role)

6 months probationary period applies to these roles

Benefits

Employment with a progressive employer

Full on-the-job training and support, along with further professional development opportunities

A great culture and supportive team environment

Access to an Employee Assistance Program

Access to Health & Employee Wellbeing Programs

About Us

For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.

Our team of over 450 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.

How to apply

To apply for these positions please visit the TAFE Gippsland website. Applications are to be submitted online and must include;

- a cover letter addressing the key requirements of the role (see Job Description)

- a current resume

For specific enquiries relating to this position, please contact Laura Periera, Team Leader Client Support and Enrolments on 0400 182 374

For assistance with the online application process, please contact Kristen Smith, People & Culture Administrator on 03 5127 0286

Applications close 2.00pm on Monday 21 July 2025

TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.

TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317