Advance Healthcare has been providing multi-disciplinary health services to the community for over 25 years and pride ourselves on the highest of standards delivering an integrated multi-disciplinary approach to client management.

Advance Healthcare is one of the largest pain management providers in Australia with an excellent organisational culture and staff retention rate.

We currently require a dedicated professional to provide virtual telephony and medical reception services for our network across multiple sites. The role includes:

Taking and managing phone calls using Ring Central desktop software

Providing a range of other medical reception tasks (eg processing referrals and making bookings)

The role will consist of a minimum of 30 hours work from home over 4 days up to full time. The role is as a casual employee with potential for permanent over time. The pay range displayed above is for a casual employee rate.

Essential skills, experience and equipment include:

At least 3 years working as a medical reception including telephony with references supportive of outstanding customer service and communication skills

At least 3 years’ experience with a computer based front desk system (eg Nookal, PPMP, Pro Medicus)

Competency with MS Office Suite

Current laptop or desktop machine no more than 3 years old and with 16GB RAM

Second monitor

Performance expectations

The role is potentially highly paid for its type but expectations are a 100% professional reception and telephony service with a focus on efficient and effective service to the patient and our practitioners

Ability to manage a busy email inbox with efficiency, accuracy and 100% completion rate

Phone and other performance data is collected and analysed with constructive feedback provided

Resulting actions from a phone call (eg cancellation/moving/rebooking appt) with practitioner must be completed with 100% accuracy

The work from home environment must be free from distraction and ergonomically set up

Critical personal attributes include:

Excellent spoken and written English language skills

Outstanding communication and customer service skills

The ability to identify and deal with issues pro-actively

Attention to detail, efficiency and reliability

The discipline to follow directives/policy through to completion

Willingness and availability to commit to the role for a minimum of 18 months

Remuneration is non-negotiable

Please provide a cover letter addressing the criteria above and updated CV with references. Any applications that don't meet the criteria will not be fully reviewed.

Only shortlisted applicants will be contacted. Applications will be reviewed as received, and this position will close once a suitable applicant is found. We suggest if you are interested in this role that you apply promptly with your cover letter and CV.

For more information on the organisation, please visit www.advancehealthcare.com.au