Are you passionate about people and delivering exceptional customer experiences? We’re seeking a dynamic People & Customer Relations Coordinator to join our team. This varied role blends HR support with customer relations, championing the Mazda Mindset across the team, and driving outstanding performance and satisfaction. If you’re proactive, confident, and have a can-do attitude — we’d love to hear from you!

📝 Key Responsibilities

Human Resources Support

Manage onboarding and induction processes for new staff to ensure smooth integration into the dealership

Maintain accurate employee records and HR documentation, ensuring compliance with legal and brand standards

Support recruitment activities, including advertising roles, shortlisting candidates, coordinating interviews, and preparing employment contracts

Assist in the preparation of payroll information, staff changes, and compliance reporting

Coordinate performance review processes and assist managers with performance improvement plans where required

Organise and track training and development programs, including brand-mandated training (e.g. Mazda Mindset workshops, product knowledge sessions)

Promote and maintain Workplace Health & Safety standards, ensuring safe work practices and assisting with incident reporting

Contribute to a positive workplace culture by supporting staff engagement initiatives, events, and recognition programs

Assist managers in handling staff grievances, conflict resolution, and disciplinary processes professionally and discreetly

Customer Relations & Experience

Act as the key contact for customer relations, managing customer feedback, complaints, and escalations with professionalism and empathy

Proactively identify customer experience trends and issues, recommending solutions to improve processes and outcomes

Work closely with the team to implement initiatives that enhance customer satisfaction, loyalty, and retention

Champion the delivery of consistent, high-quality service aligned with Mazda’s brand values and customer expectations

Culture, Leadership & Mazda Mindset

Champion the Mazda Mindset, fostering a culture of excellence, integrity, and customer-first thinking across the dealership

Lead by example, providing confident and positive guidance to colleagues, even in challenging situations

Encourage continuous improvement and support team members in achieving their personal and professional goals

Collaborate with managers to drive staff performance, motivation, and accountability

✅ About You

Confident, strong-minded, and comfortable leading and influencing others

Excellent communication skills, both verbal and written

Strong interpersonal skills and a genuine passion for working with people and customers

Ability to handle difficult conversations and resolve conflicts with professionalism

Highly proactive with a can-do attitude and willingness to go the extra mile

Experience in automotive, retail, or customer service industries preferred but not essential

Tertiary qualification in Business, Human Resources, Communications, Psychology, or a related discipline, or equivalent experience

🎁 Benefits

Be part of a supportive team and a respected automotive brand

Opportunities for growth and professional development

Dynamic and varied role with genuine impact on people and customers

Contribute to a positive workplace culture and customer experience excellence

🔎 How to Apply

If you’re ready to combine your people skills and customer focus in a rewarding role, apply now with your resume and a brief cover letter telling us why you’d be a great fit!