ACBI is a dynamic and growing Registered Training Organisation (RTO) committed to delivering high-quality vocational education and training. Based in Sydney, we are passionate about supporting students in achieving their academic and career goals.

We are currently seeking an organised, experienced, and detail-oriented Academic Administrative Assistant to join our dedicated team. In this vital role, you will support both the academic and operational functions of the college, with a primary focus on managing student enrolments and coordinating academic-related enquiries.

Main Accountabilities

· Manage and process student enrolments, ensuring compliance and accuracy

· Respond promptly and professionally to prospective and current student enquiries

· Maintain accurate student records in student management system (RTO Manager)

· Monitor and track enrolment deadlines and milestones

· Implement retention and re-enrolment strategies for continuing students

· Develop and maintain academic term timetables

· Coordinate credit transfers, course variations, and special academic programs

· Support student orientation and induction sessions

· Organise and schedule trial lessons and online classes

· Administer enrolments and updates in LMS (Moodle/Canvas) and SMS (RTOM)

· Update course calendars and support student transition programs

· Manage Zoom accounts for trainers and students in online delivery

· Coordinate enrolment issues and support communication between trainers and students

· Administer trainer access and maintain up-to-date trainer files and PD registers

· Manage student variation requests and approvals

· Coordinate the issuance of qualifications, including Certificates and Statements of Attainment, ensuring accuracy, compliance with RTO standards, and timely delivery to students.

· Provide regular reports on enrolments, completions, and administrative updates

· Participate actively in team meetings and provide regular reports on enrolment and completion status

· Assist the department on various academic administrative tasks

Experience & Skills Required:

· Relevant tertiary qualification and/or equivalent work experience in the vocational education and training

· 2–3 years’ experience in administrative roles within vocational education and training

· Strong working knowledge of Moodle, Canvas, and RTO Manager (RTOM)

· Demonstrated ability to work independently and collaboratively within a team environment

· Familiarity with government funding reporting requirements (e.g., Smart and Skilled)

· High level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

· Excellent organisational, time management, and problem-solving skills

· Strong interpersonal and written communication abilities

· A detail-oriented mindset with a commitment to accuracy and compliance

· Understanding of RTO standards and vocational education compliance frameworks