This role designs and delivers training programs to support large-scale technology and CRM (Salesforce) transformations. It focuses on driving user adoption, creating engaging learning content, and partnering with key business stakeholders.

Client Details

This opportunity is with a well-established organisation operating in the retail industry. As a large organisation, they are committed to implementing innovative technology solutions to enhance business operations and customer experiences.

Description

Design and deliver training programs for technology and CRM (Salesforce) initiatives

Conduct training needs analysis and develop tailored learning plans

Create engaging content: e-learning modules, guides, workshops, and simulations

Facilitate in-person and virtual training sessions across diverse user groups

Collaborate with change, delivery, and tech teams to align training with project goals

Support user adoption through coaching, job shadowing, and post-go-live refreshers

Maintain and update knowledge management content for new systems and processes

Track training effectiveness and continuously improve based on feedback

Profile

Strong background in L&D or training delivery within tech or digital environments

Skilled in instructional design and creating blended learning solutions

Experience supporting CRM or system implementations (Salesforce ideal)

Confident communicator with strong stakeholder engagement skills

Proactive, adaptable, and collaborative team player

Able to simplify complex technical concepts into clear, practical content

Holds or is working towards Cert IV in Training & Assessment (TAE40122)

Passionate about driving change and improving user adoption through learning

Job Offer

• An opportunity to collaborate with a large organisation in a technology-driven environment.
• The chance to lead and implement innovative training programs.

Flexible working options to support work-life balance

Access to training and development to grow your career

Team discounts and partner offers across retail and services

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Divya Khangura on +61386166236.