The Company

Our client is one of Australia's leading independent complaints bodies that help to resolve disputes between consumers and the big providers. It offers a free and impartial service for individuals and small businesses, aiming to investigate and address issues such as billing errors, service faults, or problems with contracts. The organisation works with both parties to reach fair outcomes and improve overall industry practices.

The Role

We are seeking an experienced Project Manager to drive two critical initiatives that will shape the future of the organisation.

• Lead a large-scale redesign of a telephony system, transitioning services to a cloud-based platform.
• Oversee risk management, deliverables, and vendor collaboration with a supportive Change Manager alongside you.
• Work with a clear business case, ensuring milestone delivery with the first release targeted for September 2025.

• Facilitate a smaller but dynamic project targeted at improving member access to online applications and digital services.
• Develop the framework, manage the wide project scope, and independently deliver results without a Change Manager.

• Cloud Telephony Transformation:
• Member-Based Technology Initiative:

This is an exciting opportunity to contribute to innovative projects while making an impactful difference in how customer complaints are addressed accordingly.

Specifically, the Project Manager will:

• Manage end-to-end project delivery for both the Cloud Telephony and Member-Based Technology initiatives.
• Ensure risk, resources, and timelines are proactively managed across multiple deliverables.
• Coordinate with cross-functional teams, including service operations, senior leadership, and external vendors.
• Provide regular updates and briefings to the executive team.
• Define project roadmaps and align delivery milestones with organisational goals.
• Balance project complexity by applying appropriate project methodologies (e.g., Waterfall for telephony, flexible methodologies for other initiatives).

Your Profile

You are an immediately available Project Manager with the following skills:

• Qualification in project management or relevant area with at least 5 years experience in project implementation
• Proven experience managing technology-oriented projects. Telephony knowledge is a bonus but not essential.
• Exceptional stakeholder engagement skills, with the ability to drive collaboration and executive buy-in.
• Strong ability to work independently on wide-scope projects and bring structured thinking to ambiguous challenges.
• A relaxed yet results-driven demeanour that aligns with a balanced workplace culture.
• A driven and adaptable leader who thrives in managing multiple priorities.
• A culturally-aligned professional who brings strong communication skills and positivity to the workplace.
• Technically adept with a working knowledge of complex system transformations.
• Comfortable leading with minimal supervision while working as part of a larger team.
• Excellent initiative with the ability to work independently
• Strong leadership skills
• Excellent stakeholder, communication and negotiation skills
• Excellent problem-solving skills
• Outstanding time management skills
• Adaptability, flexibility and can-do attitude

Desirable:

Solid knowledge of community services/health sector

Apply Today

Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 9691 3666.

Job Reference Number: 06810-0013217015

Learn more about our Melbourne recruitment services: https://www.roberthalf.com.au/melbourne

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