Operations Manager

Full-time | Rhodes (Hybrid arrangements considered)

About Us

Property Services 360 is a leading provider of rental property compliance services for real estate agencies and landlords. We deliver peace of mind through simplified, reliable, end-to-end compliance management. As we expand, PS360 remains committed to innovation, operational excellence, and outstanding customer service.

The Opportunity

We’re looking for a data-driven, tech-savvy Operations Manager to lead our operations team and drive continuous improvement in service delivery.
You’ll bring analytical rigour, strong leadership, and a proactive approach to problem solving to help us streamline and scale our operations.
This is a hands-on leadership role, balancing people management, process optimisation, service quality, and data-driven reporting.

Key Responsibilities

Team Leadership

Lead and support the operations and admin team to complete deliverables on time and to standard, using consistent and efficient processes

Recruit, onboard, and train both onshore and offshore team members

Assign tasks and responsibilities with clear KPIs

Review, coach, and develop team performance

Approve leave and manage rosters

Foster a positive, collaborative team culture through regular meetings and feedback

Act as the escalation point for team and client operational issues

Processes

Analyse workflows and identify inefficiencies or bottlenecks across scheduling, job management, reporting, and admin processes

Design, document, and implement clear systems and SOPs for key functions (e.g. bookings, scheduling, invoicing, compliance reporting, certificate issuance)

Service Delivery Management

Oversee daily operations to ensure services are delivered on time and to standard

Forecast and monitor work order volumes and technician productivity

Allocate service territories and manage technician availability and absences

Monitor SLA compliance with real estate agency partners and adjust processes to minimise delays or rework

Communications

Champion 5-star service quality standards through clear, consistent communication

Review and update SMS and email templates for customer communications

Ensure high-quality communication logs across all channels

Data & Reporting

Design and implement automated reporting and dashboards

Create and monitor reports to ensure on-time delivery and data accuracy

Set and track delivery metrics for operational performance

Cross-Team Collaboration

Work with systems and technology teams to improve and automate processes

Collaborate closely with the Field Service team to meet and exceed service standards

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What We’re Looking For

Essential

Excellent communication and people leadership skills

Proven experience in operations management, preferably in field services, property services, logistics, or a related industry

Demonstrated ability to lead and develop both remote and on-site teams

Strong process improvement skills, with experience creating and rolling out SOPs

Tech-savvy and data-driven: confident with data, reporting tools, Excel/Sheets, CRM/field service systems, and scheduling software

Customer-first mindset, able to balance detail and big-picture thinking

Desirable

Experience with Salesforce and/or Field Service software

Familiarity with compliance service delivery or the property management industry

Why Join Property Services 360?

Growing and ambitious: Be part of a business with clear goals and strong values

Make your mark: Build systems that scale as we expand nationally

Collaborative culture: Work with a supportive team that values initiative

If this role sounds like you, we’d love to hear from you.
Please send your CV and a cover letter telling us why you’re a great match for our team to [email protected].