
Customer Service/Service Co-ordinator
Independent Living Specialists
Posted 2 days ago
Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.
A unique opportunity exists for a driven Casual Service Co-ordinator at our Bayswater Showroom with the flexibility to work up to 38 hours a week.
Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.
Responsibilities will include:
Plan, schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreements
Raise transfers for spare parts and liaise with procurement on ETA’s to ensure spare parts are available for jobs as required
Monitor, manage and report on defined service KPI’s, particularly around utilisation of technicians and resources
Support field technical enquiries and provide appropriate assistance where required
Provide general administrative support to the Service Team
Liaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customers
Your qualities will include:
Being organised, motivated and proactive
Having fantastic interpersonal skills and love connecting with people from all walks of life
Have a genuine desire to help others with your knowledge and abilities
You will be a self-motivated, creative thinker, able to problem solve
A genuine desire to assist customers, because at ILS we are all about the customer!
A flexible 'can do' attitude
SAP experience is highly advantageous
What's In It For You:
Competitive remuneration
Employee benefits and rewards
Professional and supportive team environment
Ongoing extensive training and coaching
To find out more about ILS please go to www.ilsau.com.au
If this sounds like your next career move, apply now!
About Independent Living Specialists
Independent Living Specialists (ILS) is a leading Australian provider of Assistive Technology. At ILS, we aim to Redefine What’s Possible with Assistive Technology®. Our complete mobility offering isn't just about products; it’s about empowering clients with choices and expert support every step of the way.
From rental and sales to equipment servicing - we offer a comprehensive suite of options to ensure client needs are met today and supported tomorrow.
With over 60 showrooms and a team of over 40 Assistive Technology Professionals, we provide assistive technology with one goal in mind: to improve the social, physical and mental wellbeing of our clients as they move through life.
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