Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a driven Casual Service Co-ordinator at our Bayswater Showroom with the flexibility to work up to 38 hours a week.

Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.

Responsibilities will include:

Plan, schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreements

Raise transfers for spare parts and liaise with procurement on ETA’s to ensure spare parts are available for jobs as required

Monitor, manage and report on defined service KPI’s, particularly around utilisation of technicians and resources

Support field technical enquiries and provide appropriate assistance where required

Provide general administrative support to the Service Team

Liaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customers

Your qualities will include:

Being organised, motivated and proactive

Having fantastic interpersonal skills and love connecting with people from all walks of life

Have a genuine desire to help others with your knowledge and abilities

You will be a self-motivated, creative thinker, able to problem solve

A genuine desire to assist customers, because at ILS we are all about the customer!

A flexible 'can do' attitude

SAP experience is highly advantageous

What's In It For You:

Competitive remuneration

Employee benefits and rewards

Professional and supportive team environment

Ongoing extensive training and coaching

To find out more about ILS please go to www.ilsau.com.au

If this sounds like your next career move, apply now!