Part Time Medical Receptionist

Upskill from GP/Physician positions – Jessie McPherson - Clayton

Early October start – brand new renovated private rooms – parking heavily subsidised

Delightful established Neurosurgeon – work/life balance

Are you the guru of customer service? Do you like to make our patients feel as if they are the most important patient in the practice? Are you proud of your great work ethic? Would you like to be trained in a specialist environment? Then please read on.

About us:

We are a practice with an established Neurosurgeon, who is setting up his own practice. To say the Surgeon is delightful and amicable is an understatement. Our vision is to provide leading-edge and empathetic care to all our patients and build a team that loves working together and coming to work. You will be working closely with our Practice Manager and Surgeon to create a team of excellence.

About you

We are seeking a warm, friendly, flexible, empathetic patient focused Medical Receptionist for a permanent part-time role. You will be a true Brand Ambassador and Director of First Impressions. The successful applicant will be comfortable with the day-to-day requirements of a busy Specialist practice and prides themselves in their attention to detail skills, and loves working with a hardworking and empathetic collaborative team. For the right candidate we are happy to train from a GP/Physician background.

Our ideal candidate will have the following:

Experience using Xestro (or similar medical software programs), or an ability to learn software quickly

IT savviness and able to troubleshoot

Excellent communication skills with a positive and friendly manner and can-do attitude

Experience at a Medical practice

Professional appearance and demeanour

Ability to work independently with initiative and also love being part of a team

Ability to work well under pressure and to multi-task in a busy environment

Pride themselves on their attention to detail skills – and genuinely want to make a difference in our patients' lives

A genuine desire to be trained and upskilled to assist our practice

Ability to cover leave (with notice)

Managing inbox and triaging as required

Responsibilities will include:

Welcoming patients into the practice in an efficient, friendly and courteous manner

Managing consulting sessions and meet and greet along with consulting billing and uploading reports/scans etc for each patient

Always delivering exceptional customer service

Scheduling and managing patient appointments

Collecting and entering patient details, patient surveys and administration services (training provided if needed)

Answering phone calls and inquiries in a professional and friendly manner

Performing general administrative duties such as scanning, faxing, mail sorting, filing and follow-up patient inquiries

Patient Consulting billing and processing of payments (training provided if needed)

Supporting and assisting the Surgeon and fellow administrative staff in a range of administration and ad-hoc tasks.

What we offer:

Flexible hours and negotiable start/finish times to promote work-life balance

An empathetic and supportive team environment

Opportunities for professional growth and training

Competitive remuneration above the award rate, based on experience

On site car parking (heavily subsidised)

Appropriate remuneration based on skills and experience.

If this sounds like you, and you either have the skills/experience required or would like to build your career further in the medical industry, we’d love to hear from you and discuss moving forward.

Hours/Days:

Monday 8:00am till 5:00pm (30 minute unpaid lunch)

Tuesday 8:00am till 12:30pm (30 minute unpaid lunch)

Wednesday, Thursday and Friday 9:00am till 3:30pm (30 minute unpaid lunch)

The above hours are negotiable.

Pay rate:

$30-34.00 per hour plus super (depending on skillset and experience)

Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.

If this sounds like a role that matches your skills/experience, we’d love to hear from you. Please upload your resume and cover letter and quote ref: 1042

The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

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