This high profile federal govt department is looking to streamline their service offering.

Salesforce is a key plank of that. And they have a high number of developers (10 tribes) working on the platform, and the Defect Test Manager is a pivotal role responsible for leading the end-to-end defect lifecycle management. This role ensures that defects are triaged effectively, resolved in a timely manner, and reported transparently across the program.

Salesforce, Jira and Xray are the key technologies being used by the team. It's essential that you're experienced with all 3.

You also need to be an excellent communicator, used to managing large teams an interfacing with an array of stakeholders

You need to be an Australian Citizen ideally holding a federal govt clearance

The great news is the rate is strong (up to $1200/day), the duration excellent (12 mths with a view to extending), and it's a nice hybrid split based in the CBD (close to trains)

Responsibilities:

• Facilitate daily defect triage meetings with developers, testers, product owners, and stakeholders to prioritise and assign defects based on impact and severity.
• Analyse trends in defect data and root causes to identify recurring issues and areas for quality improvement.
• Act as a central point of contact for all defect-related communication across 10 Agile squads and system integrators.
• Leverage Jira and Xray to manage defect workflow, maintain real-time visibility, and generate dashboards for stakeholders.
• Champion a "fix it right the first time" mindset among development teams.

Criteria:

• 5+ years in defect/test management roles within large Agile programs
• Deep experience with Salesforce platforms (Service Cloud, Experience Cloud, or equivalent) and advanced expertise in Jira and Xray, including dashboards, filters, traceability, and workflow design
• Strong understanding of defect metrics (severity, priority, fix rate, reopen rate) and their implications on delivery risk and familiarity with SIT, UAT, and production warranty cycles in large-scale digital transformations
• Experience working in Government or Disability/Health-related sectors.
• Familiarity with CI/CD environments and integration testing strategies

If that sounds like you, apply now!

Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.