Client Services Officer | 12- Month FTC | State Government | Perth CBD

Hays is currently working with a department within the state government in Perth's CBD, who are seeking their next dedicated Client Services Officer to join their team. This is a full-time, in-office role, offering a fantastic opportunity to work in a collaborative and professional environment.

Your New Role
As a Client Services Officer, you will play an essential part in supporting the team by delivering high-quality administrative and customer service. You will ensure program compliance, accuracy of client data, and efficient processing of applications and enquiries-both in person and via the call centre.
Your responsibilities will include (but are not limited to):

• Providing frontline client service, including call centre support
• Processing a variety of applications
• Maintaining and updating the Customer Relationship Management (CRM) database
• Supporting project delivery and departmental events
• Assisting with administrative tasks and preparing documentation
• Responding to enquiries with clarity, empathy and professionalism
  
  

What You'll Need to Succeed
To thrive in this role, you'll bring:

• Experience in high-volume administration or customer service environments
• Confidence using CRM systems and Microsoft Office tools
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to interpret and apply operational procedures
• A collaborative mindset and a commitment to ethical, inclusive service
  Experience in government services, particularly in programs supporting seniors or community services, is desirable.

What You'll Get in Return

• Competitive salary
• Generous leave entitlements and work-life balance policies
• Meaningful work supporting the community
• A collaborative and inclusive workplace committed to diversity
• Ongoing learning and development opportunities

Please note: Appointment is subject to a satisfactory National Police Clearance.

What You Need to Do Now

If you are passionate about this role, click 'apply now' or for more information and a confidential discussion or to find out more about other opportunities, contact Kelsey West at Hays on 08 9254 4583 or email [email protected]

At Hays, we value diversity and are passionate about Placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply