Functional Consultant- Salesforce

• SNSW Grade 7/8

• Location - Haymarket, Parramatta or Gosford

• 1 x Maternity Backfill for 12 months

About the Role:
As a Salesforce Functional Consultant, you will drive process improvements by analysing business needs and delivering scalable Salesforce solutions. You will work with stakeholders to define requirements, support platform enhancements, manage data quality, and oversee release management, ensuring a secure, efficient, and integrated Salesforce environment.

Key responsibilities:

• Analyse business processes and recommend Salesforce solutions that improve efficiency and customer engagement.

• Conduct gap analysis and define user stories, process flows, and functional specifications.

• Elicit, analyse, and document business needs by developing EPICS and Stories that clearly define requirements and their implementation within Salesforce.

• Collaborate with Salesforce developers, architects, and administrators to design and implement system improvements.

• Support system testing, create, conduct and manage User Acceptance Testing, and training efforts to ensure successful deployment.

• Managing Salesforce data models, data acquisition, and data quality across integrated platforms.

• Ensuring the security, scalability, and operational efficiency of the Salesforce environment.

• Overseeing release management and ensure controlled, efficient platform updates.

• Providing quality customer service to internal stakeholders and ensure smooth business operations.

• Collaborating cross-functionally to integrate Salesforce solutions with associated applications.

• Support system testing, create, conduct and manage User Acceptance Testing, and training efforts to ensure successful deployment.

Your skills and experience:

• A background in business analysis with proven experience in facilitating requirements gathering workshops

• Excellent communications skills to liaise with all levels of stakeholders regarding Salesforce capabilities

• Salesforce certifications are highly regarded.

• At least 2+ years' experience in a similar functional consultant role.

• Sound technical knowledge and understanding of the Salesforce platform

• Problem solver to help propose enterprise-wide solutions

Your technical skills:

• Strong knowledge of Salesforce administration, customisation, automation, and integration.

• Demonstrated experience with Salesforce Service Cloud, ideally with Public Sector Solutions (PSS).

About Our Team:
Join our dynamic Technology Services & Platform team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

What We Offer:

• Competitive salary package

• Flexible working arrangements

• Professional development opportunities

• Access to latest DevOps tools and technologies

• Collaborative and innovative environment

• Make a meaningful impact on NSW digital services

• Career progression pathways

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required.

Salary Service NSW Grade 7/8, with the base salary for this role starting at $105,986 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 11th July 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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