Role Title: Senior Service Designer
Clerk Grade: 9/10
Employment Type: Ongoing, Full-time
Salary range: $129,464 - $142,665 pa, plus superannuation and leave loading
We have dedicated office space in Sydney (McKell) or Gosford with hybrid and flexible working conditions available.

The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.

About the team
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).

You'll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.

Your day-to-day:

• Lead concept development, including customer needs analysis, task flows, and service blueprints.
• Map and refine end to end user journeys across digital and physical touch points.
• Conduct and facilitate customer iterative user research through early discovery and validation phases.
• Collaborate with team to resolve technical disputes and address challenges to meet service outcomes.
• Advise on balancing user needs, business goals, and technical feasibility in service creation.
• Identifying inefficiencies in service delivery and implementing design-led solutions to improve performance.
• Simplify complex technical information for non-technical audiences and facilitate co design workshops.
• Share best practices and coach others to enhance service design and build team capabilities.

To be successful in this role you will demonstrate:

• A strong ability to lead customer-focused design processes and deliver innovative, user-centred solutions that meet business objectives.
• Strong skills in service blue printing, journey mapping and systems thinking.
• Expertise in research, design thinking, and stakeholder management to balance user and business needs, driving consensus and resolving conflicts effectively.
• The ability to communicate clearly, simplify complexity and collaborate across teams.
• A passion for continuous improvement and building inclusive, accessible services.

Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 15th July at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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