ABOUT US

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

Sentral is a trusted cloud-based software provider managing school administration, student data and parent engagement for over 3,000 schools across Australia. From staff to teachers and parents, our platform removes the administrative burden to enable school communities to focus on student outcomes.

ABOUT THE ROLE

As a Product Owner, you’ll be the voice of the customer and play a pivotal role in driving the success of our Sentral Core SIS product. Reporting to the Product Manager, you’ll work closely with cross-functional teams including developers, designers, QA, and internal stakeholders to deliver customer-centric solutions. Your role will span from managing the product backlog and defining user stories to steering feature development and ensuring that customer needs remain at the heart of everything we do.

This is a high-impact role where you’ll enjoy a strong level of autonomy and be the connector between customer-facing teams and technical delivery.

What You’ll Be Doing

Develop a deep understanding of customer and stakeholder needs and clearly communicate these to both onshore and offshore development teams

Breakdown and translate complex business problems into actionable Epics and user stories with well-defined acceptance criteria to enable iterative delivery

Own and prioritise the product backlog to ensure alignment with overall business goals and strategic initiatives

Act as the internal voice of the customer, championing their needs across all stages of product development

Validate solutions throughout the development lifecycle using customer feedback, testing, and data to ensure they meet user and business needs

Capture and communicate customer insights using techniques such as user journey mapping, emotional mapping, process diagrams, and prototyping

Drive change and foster a culture of collaboration and ownership within development teams

Train Customer Success and internal stakeholders on new features and product updates

Prepare clear and informative release notes for customers

Apply a continuous improvement mindset to all aspects of product development

Contribute to the ongoing growth and maturity of product management practices at Sentral

Salary

The salary range for this role is $120, 000 - 130, 000 base + superannuation

ABOUT YOU

You’re someone who enjoys making a meaningful impact—both for your customers and your team. You thrive in a fast-paced, agile environment where ideas are welcomed, collaboration is key, and diverse perspectives are valued. You lead with empathy, communicate with clarity, and have a natural ability to bring people together to solve complex problems.

You’re passionate about building thoughtful, customer-first solutions, and take pride in delivering products that truly make a difference. You’re also confident in working independently, while knowing when to lean on the strengths of the team around you.

You’ll bring:

3+ years of experience as a Product Owner or Business Analyst in an agile (ideally Scrum) environment

A proven track record delivering SaaS products in a software vendor setting

Excellent communication skills across technical and non-technical teams

A collaborative, self-driven mindset with a strong sense of ownership

Curiosity, empathy, and a passion for continuous improvement and customer success

Please note that you must have:

Full work rights in Australia

Ability to obtain a Working with Children Check

Ability to obtain an Australian Federal Police Check

OUR BENEFITS

Join a leading global technology brand that offers benefits you’ll actually value, including:

Flexible work arrangements that support your unique needs.

18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Women in Digital membership, granting you access to a host of member industry events and resources.

Additional birthday, community giving, wellness and study leave.

Our free and confidential Employee Assistance Program counselling service and wellbeing resources.

A jam-packed calendar of cultural celebrations and social activities.

Global career and professional development opportunities.

Salary sacrifice and an Employee Stock Purchase Plan.

Ready to apply?

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV or to discuss if this role is right for you contact Kristy Ward at [email protected].

Please note you will be redirected to a Global Payments careers page to submit your application.

We respectfully ask that no recruitment agencies contact us regarding this position.