Role Title: Product Owner

Clerk Grade: 9/10

Employment Type: Ongoing, Full-time

Remuneration: Salary range for Clerk Grade 9/10 is $125,693 - $138,510pa, plus superannuation and leave loading

We have dedicated office space in Gosford with hybrid and flexible working conditions available.

The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.

About the team:

The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).

You'll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.

Your day-to-day:

• Lead the development and delivery of LSC's product vision, strategy, and roadmaps

• Translate customer insights into clear product requirements and user stories

• Work closely with stakeholders to gather feedback and prioritise features
• Collaborate with cross-functional teams to ensure user-focused product design and development

• Manage product issues and risks and support timely problem resolution
• Build strong relationships with internal and external stakeholders

• Drive continuous improvement and innovation in product delivery and performance

To be successful in this role you will demonstrate:

• A strong ability to lead product strategy and delivery, with a focus on customer needs and continuous improvement

• Excellent communication and stakeholder management skills

• Sound judgement in prioritising features and resolving issues

• A proactive approach to identifying opportunities through research analysis

• Collaborative mindset and strategic thinking to help drive impactful, user-centred product outcomes

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 26 June 2025 (9.59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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