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Guest Services Manger

180 & 192 Management Pty Ltd
Brisbane, QLD
A$65,000-$75,000 p/a
Hospitality & Tourism → Front Office & Guest Services
Full-time
On-site

Posted 2 days ago


About the role

As the Guest Services Manager for ATRIA Wellness Centre, you will be responsible for overseeing the front office operations and ensuring an exceptional guest experience at our newly constructed corporate wellness facility on Ann Street. In this full-time role, you will lead a team of front-line staff to deliver best in class welcoming experience.

What you'll be doing

Manage and oversee all front of house operations, including membership enquires & management

Ensure high levels of guest satisfaction by addressing inquiries and resolving any issues in a timely and professional manner

Develop and implement strategies to enhance the guest experience, such as implementing new processes or training staff

Manage and schedule the front office team, providing coaching and support to ensure excellent customer service

Collaborate with other departments to ensure seamless service delivery across the organisation

Monitor and report on key performance metrics to drive continuous improvement

Ensure compliance with all relevant policies, procedures, and industry regulations

What we're looking for

Significant experience (5+ years) in a guest services or front office management role within the hospitality/leisure industry

Demonstrated ability to lead and motivate a team to deliver exceptional customer service

Strong communication and interpersonal skills, with the ability to liaise effectively with members and stakeholders

Excellent problem-solving and decision-making skills, with a customer-centric approach

Experience in using CRM systems

Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment

Relevant qualifications in hospitality management or a related field would be highly desirable

What we offer

At ATRIA Wellness Centre, we are committed to creating a positive and inclusive work environment that empowers our employees to thrive. We offer a range of competitive benefits, including:

Ongoing training and development opportunities to support your career growth

Attractive remuneration package

Flexible work arrangements to support a healthy work-life balance

Comprehensive health and wellbeing program, including free Membership to the facility and staff discounts with our retail partners

About us

ATRIA Wellness Club is a purpose-built tenant wellness facility for the building population of 180 & 192 Ann Street Brisbane. ATRIA Wellness Centre is owned and managed by Daisho Co. Ltd who are the building owners of 180 & 192 Ann Street.

For more than three decades, Daisho Co. Ltd has developed and managed a selection of the most desirable commercial buildings throughout the Asia-Pacific. The organisation now holds a portfolio of iconic property assets worth in excess of US$1.5 billion.

Headquartered in Japan, with offices in Malaysia, Singapore and Brisbane, Daisho acquires and develops select properties for long-term retention.

If you're excited about this opportunity and ready to join our dynamic team, apply now.


About 180 & 192 Management Pty Ltd

Brisbane, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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