Resort Assistant – Guest Services & Operations (Lifestyle Role)

Location: Trinity Beach, Cairns QLD
Employment Type: Casual or Part-Time (with future opportunity for growth)

About Us

Trinity Beach Club is a boutique holiday resort just moments from the beautiful Trinity Beach Esplanade. We are a small, established resort with a strong reputation on Booking.com and Tripadvisor for delivering relaxed, high-quality tropical getaways.

We live onsite and manage the resort ourselves and are seeking a friendly, proactive Resort Assistant to help with daily operations, guest services, and light maintenance.

This is a lifestyle role with, ideal for someone looking for long-term stability in paradise.

About the Role

You will work alongside the onsite managers to keep the resort running smoothly, welcoming guests, maintaining the property’s high standards, and assisting with day-to-day bookings and presentation tasks.

Key responsibilities include:

Delivering a 5-star guest experience, from welcoming guests at check-in to ensuring a smooth departure

Handling bookings, enquiries, emails, and basic office administration

Upselling and coordinating local tours, activities, and experiences for guests

Maintaining the cleanliness and presentation of common areas (BBQ area, pool surrounds, reception, amenities)

Conducting daily checks to ensure facilities are guest-ready and hygienic

Keeping driveways, entrances, and carparks neat, safe, and rubbish-free

Restocking supplies (such as BBQ and kitchen consumables) and monitoring for any minor maintenance needs

Acting as a friendly, knowledgeable point of contact for guests during their stay

🛑 Please note:
This is not a heavy labouring or gardening role. Grounds work is minimal and mainly involves keeping the property tidy and presentable - mowing and landscaping are handled separately.

About You

Passionate about customer service and creating memorable guest experiences

Previous experience in hospitality, accommodation, tourism, or customer-facing roles preferred

Confident handling basic bookings, emails, and guest administration

Friendly, proactive, and well-presented

Excellent communication and organisational skills

Physically fit for general movement, cleaning, and light manual tasks

Able to work independently and follow structured processes

Looking for a long-term role — this is not suited to short-term, seasonal, or working holiday visa applicants

Why Join Us?

Flexible part-time hours — tailored to occupancy and resort needs

Enjoy working in a relaxed, friendly, tropical environment just 200m from the beach

Supportive working environment alongside experienced onsite managers

Lifestyle-oriented role with downtime during quieter periods

Pathways for future growth into a Senior Resort Manager position or even ownership opportunities for the right person

Join a growing team at Trinity Beach

If you are passionate about hospitality, reliable, and ready for a long-term opportunity in paradise, we would love to hear from you.

Apply now with your resume and a short cover letter telling us why you’re the perfect fit!