Guest Service Specialist – The Point Brisbane Hotel
Are you energised by fast-paced, people-focused work and thrive on making every guest feel valued? Join our supportive team where your efforts are recognised and your growth matters!

Why This Role?
At The Point Brisbane Hotel, we’re not just about looking good—we’re about making every guest’s experience unforgettable. Our team is the heart of the hotel, and we’re looking for someone who loves working with people, enjoys a challenge, and isn’t afraid of a busy, rotating schedule. If you’re someone who gets satisfaction from solving problems, building connections, and working in a supportive, dynamic environment, this is the role for you.

What You’ll Do

Deliver genuine hospitality: Ensure every guest enjoys a smooth, memorable experience before, during, and after their stay.

Collaborate and support: Work closely with your team to provide warm, efficient, and standout service.

Anticipate needs: Personalise your interactions to make every stay memorable and leave guests wanting to return.

Drive improvements: Support ongoing efforts to raise our service standards and guest satisfaction.

Connect across departments: Liaise with other teams to enhance what we offer and create a seamless guest journey.

Handle reservations: Manage guest bookings by phone, email, and in person with care and accuracy.

Update records: Check and maintain booking details to keep our systems current.

Respond to inquiries: Address guest questions about availability, rates, and amenities promptly and professionally.

Who You Are

Customer service enthusiast: You love helping people and making a difference every day.

Reliable and adaptable: You’re ready for a rotating roster, including weekends and public holidays (with penalty rates paid).

Team player: You thrive in a supportive, high-energy environment where everyone pitches in.

Quick learner: You’re comfortable with technology and eager to master new systems (OPERA experience is a plus).

Problem solver: You think on your feet and find creative ways to exceed guest expectations.

Great communicator: You connect easily with guests and colleagues, always with a positive attitude.

What We Offer

Competitive pay and benefits: Including free on-site parking.

Recognition and perks: We celebrate your achievements and offer hotel discounts.

Career growth: Opportunities for advancement and professional development in a thriving, independent brand.

Comfortable workplace: You'll enjoy an active workday, staying on your feet and engaged with your tasks while benefiting from a refreshing air-conditioned environment.

Who We Are

The Point Brisbane is a renowned hotel and hospitality destination located in the heart of Kangaroo Point, offering stunning views of the Brisbane River and city skyline. We pride ourselves on delivering exceptional guest experiences and fostering a positive, inclusive work environment for our team.

Shift Details

Rotating rosters: Experience a flexible work-life balance with rotating shifts, including mornings (7:00 am – 3:00 pm), afternoons (1:00 pm – 9:00 pm), and evenings (3:00 pm – 11:00 pm). Work a full-time schedule of 38 hours per week, with your shifts spread across Monday to Sunday for a dynamic and varied routine.

Weekends and public holidays: Required, with penalty rates paid.

Join Us
If you’re ready to roll up your sleeves, be part of a team that values your hard work, and make a real impact on our guests’ experiences, apply now for the Guest Service Specialist role at The Point Brisbane Hotel!