Do you go the extra mile to create a memorable guest experience?
Join our motivated and vibrant Front Office & Guest Services team at Mantra Mackay!

We are currently seeking a Casual Guest Service Agent / Hotel Receptionist to join our team. This role will also include Night Audit shifts to provide coverage on full-time Night Audit days off.

What we are looking for:

A customer service-focused individual with strong communication skills and pride in personal presentation

A passionate team player who can bring a smile to both colleagues and guests

Someone with positive energy and a can-do attitude, consistently brought to every shift

Prior experience in the hospitality or customer service industry

Experience with Protel or similar systems (highly regarded)

Full Australian working rights, with availability to work across a rotating roster including mornings, evenings, weekends, public holidays, and overnight Night Audit shifts

Flexibility to assist across other departments of the hotel as required

As our next Guest Service Agent, you will:

Greet and check in/out guests with a warm and welcoming attitude

Handle guest inquiries and provide information about the hotel and local area

Manage phone calls, email enquiries, reservations, and guest requests

Assist with administrative duties including invoicing and maintaining guest accounts

Ensure the lobby and front desk area are clean, presentable, and inviting

Resolve guest complaints or issues professionally and efficiently

Communicate effectively with other employees, departments, and guests

Perform Night Audit responsibilities, including reconciling daily transactions and preparing end-of-day reports

Support other hotel departments as needed

If this sounds like you, and you have experience in a similar role, hit apply now!

Shortlisted applicants will be contacted via email or phone to arrange an on-site interview.