Food & Beverage Services Manager

Join the Burnett Riverside Hotel – A New Era in Hospitality

About the Hotel

Perched on the banks of the beautiful Burnett River, Burnett Riverside Hotel offers a seamless blend of modern comfort and exceptional service. Featuring 44 spacious rooms and apartments each with plush bedding, premium amenities, and complimentary Wi-Fi, the hotel ensures a relaxing and enjoyable stay.

For events, the hotel provides versatile function spaces, ideal for both intimate gatherings and grand celebrations of up to 200 guests. Our restaurant, located on-site, offers a relaxed dining experience with locally inspired dishes complemented by stunning riverside views. It’s the perfect place to relax and enjoy a delicious meal.

About the Company

Travellers Group is a proud Australian, family-owned regional accommodation group, creating exceptional 'home away from home' experiences for our guests. Founded in 2023, we're raising the hospitality benchmark in regional Australia, offering best-in-class accommodations, streamlined systems, and a fun, vibrant culture across our Queensland (Bundaberg and Emerald) and New South Wales (Dubbo and Orange) properties.

About the Role

As a key member of the hotel’s Senior Leadership Team, The Food and Beverage Services Manager oversees all aspects of dining, bar, and event operations, ensuring exceptional guest experiences across daily restaurant service, functions, events, and bar operations. This role combines hands-on operational leadership with proactive coordination and sales of functions, while driving profitability, team performance, and brand experience aligned with the Burnett Riverside Hotel’s redefined casual-upmarket positioning.

Key Responsibilities

Operational Management

· Lead and manage daily F&B operations including restaurant, bar, room service, and events.

· Ensure high standards of service, presentation, and cleanliness are maintained.

· Liaise with kitchen and front office teams for smooth cross-departmental coordination.

· Monitor stock levels, ordering, and supplier relationships in line with budget.

Functions and Events Coordination

· Manage all event enquiries from initial contact through to execution and follow-up.

· Create, promote, and sell tailored event packages (corporate, weddings, private functions).

· Coordinate with clients and internal departments to ensure successful delivery.

· Maintain accurate event bookings, function sheets, run sheets, and invoicing.

Team Leadership

· Supervise, train, and roster F&B staff across all departments.

· Foster a positive, guest-focused team culture aligned with hotel values.

· Manage daily performance, coach team members, and handle disciplinary issues as needed.

Financial & Reporting

· Monitor revenue and costs to ensure profitability across F&B and events.

· Assist with budgeting and forecasting.

· Track and report on function sales, revenue, and KPIs.

Guest Experience & Brand Alignment

· Ensure service delivery aligns with the hotel’s brand vision of a relaxed, refined, riverfront experience.

· Personally handle VIP bookings, complaints, and customer feedback as required.

· Implement seasonal updates to F&B offerings in collaboration with the Head Chef.

Key Skills / Attributes

· Strong leadership, networking, and people management skills.

· Excellent communication, negotiation, and interpersonal skills.

· Proven event coordination and hospitality management experience.

· High attention to detail and organisational ability.

· Strong understanding of food and beverage operations and financials.

· A polished personal presentation complemented by exceptional verbal and written communication skills.

· Adaptable and nimble

· Ability to work flexible hours, including evenings and weekends.

· Familiarity with RMS, POS systems (e.g., SwiftPOS), Deputy Microsoft Office Suite.

Qualifications & Experience

· Minimum 3+ years’ experience in a hospitality supervisory or managerial role.

· Demonstrated experience coordinating functions and events.

· Strong RSA and compliance knowledge.

· Responsible Service of Alcohol (RSA) – Required.

· Current RMLV or willing to obtain – Required.

· Food Safety Supervisor certification – Desirable.

· First Aid Certificate – Desirable.

· QLD Driver’s license – Required.

Why Join Us?

Burnett Riverside Hotel is entering an exciting new chapter, refining our brand and elevating the guest

experience. We are seeking a passionate and driven hospitality professional to join our leadership team.

This is a rare and rewarding opportunity to make your mark in a role that blends strategic oversight with

hands-on leadership. With considerable support and resources at your disposal, you’ll have the chance to

shape service delivery, inspire your team, and contribute to the continued success of our hotel.

What We Offer:

· Attractive Salary Package – Competitive remuneration tailored to experience and performance.

· Incentive Scheme – Performance-based bonuses to reward your achievements.

· Comprehensive Employee Benefits Program – Including staff discounts, wellness initiatives, professional development opportunities, and more.

If you're ready to take the next step in your hospitality career and thrive in a dynamic, supportive environment, we’d love to hear from you.