We currently have the opportunity for a customer service orientated professional to join our friendly & service focused Food & Beverage team on a full time basis in the role of Assistant Restaurant Manager in our Pullman Apron Restaurant. Our next Assistant Restaurant Manager will be someone that is born for the Hospitality Industry, who will go above and beyond to ensure our reputation for outstanding service is uphold.

About Us:

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation, meeting, and event space to be developed in this precinct. Pullman Brisbane Airport features 132 modern luxurious guest rooms, fine dining restaurant, pool, gymnasium and executive lounge.

Key Responsibilities Include but not limited to:

Regulate performance and development goals for team members by mentoring, coaching and regular feedback to enhance overall team performance.

Supervise, implement and drive any staffing related actions in accordance with company rules and policies for the Food & Beverage Department with support from senior management.

Direct day-to-day shift requirements, plan and assign work, and establish operation expectations in line with given targets, and control expenses with a focus on food, beverage, and labour costs within the operation.

Ensure FOH team members are appropriately trained in quality and service standards and has the tools and equipment to carry out required duties.

Promote teamwork and service standards through daily communication, briefings and coordination with other departments.

Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet, or exceed, guest expectations within the Food & Beverage Operation.

Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

Collaborate with other Department Heads to ensure that all the facilities and equipment are cleaned and maintained as required, and service periods run smoothly.

Establish and adhere to effective stock management processes and cost control procedures.

About You:

Ideally 2 years’ experience in a Supervisor or Assistant Manager Role within a premium a la carte environment.

Elegant and refined appearance and mannerism

Professional and proficient customer service

Organisational and planning skills

Ability to work well under pressure

Have Responsible Service of Alcohol certification (mandatory).

Well-groomed and professional in appearance.

Flexible to work variable shifts including early starts, weekends and public holidays.

Access to a reliable vehicle is essential

What we can offer you:

Monthly social events

Accor discounts on accommodation worldwide

Discounted meals and beverages

Reward programs

Flexible working hours

Refer a friend incentives

Subsidized onsite parking

Discounted Air Train weekly pass