The Opportunity

Physio Fitness is seeking a warm and welcoming Clinic Administrator / Receptionist to join our friendly team located in Bondi Junction since our current team member is moving overseas.

Start date is Monday 25th August, which includes a period of shadowing for the first 2 weeks with the current Clinic Administrator / Receptionist. We're looking for someone with genuine care for people who can accomplish multiple tasks while maintaining a high level of customer service. If you're empathetic, organized, adaptable, and enjoy working within a dynamic and fast-paced environment, we'd love to hear from you!

Who Are We

We are a well-established Physiotherapy and Sports Injury Clinic with a strong 17-year history in the heart of Bondi Junction. We specialise in the rehabilitation of injuries and surgery for the fitness enthusiast, endurance athlete and sports person, enabling them with a successful recovery and return to exercise. With a modern, purpose-built facility and a high performance team of Physiotherapists, we are committed to getting our patients back on their fitness track and doing what they love in the fastest time possible. Our culture is characterised by the highest standard of professionalism, integrity and providing an outstanding level of customer service, care and support to our patients. The atmosphere is friendly, harmonious and respectful, with emphasis on leading-edge knowledge, technology and research. All the team share athe similar philosophy, work ethic, and patient-focused approach.

Who You Are

You must be renowned for a bubbly and proactive attitude, empathetic nature and your ability to build instant rapport with clientele, providing an excellent level of customer service both face-to-face and over the phone. You love to learn new systems and ways of doing things to enable you to work collaboratively with the team as well as autonomously throughout the day to ensure that every day runs efficiently and smoothly.

You have:

Strong organizational and time management skills to efficiently multitask juggle multiple tasks and prioritize effectively.

Proven problem-solving abilities to swiftly address challenges and maintain workflow continuity.

Results-oriented mindset with a strong work ethic to achieve goals independently and contribute meaningfully to the team.

Meticulous attention to detail to ensure accuracy and consistency in all work processes.

Excellent interpersonal skills to build positive relationships with patients, colleagues, and external stakeholders.

Adaptability and flexibility to thrive in a dynamic environment and embrace new challenges with enthusiasm.

Your specific responsibilities:

Establish a positive and welcoming atmosphere for clients upon arrival.

Serve as the primary point of contact for clients, providing excellent customer service.

Coordinate and optimize appointment scheduling for Physiotherapists and Massage Therapists to ensure smooth clinic operations.

Process HICAPS and EFTPOS transactions accurately and promptly.

Maintain a clean and welcoming clinic environment, including treatment rooms.

Manage patient records through scanning, filing, and electronic systems.

Oversee laundry and linen management.

Handle patient invoicing, receipts, and financial transactions.

Track weekly clinic performance measures, insurance/workers compensation claims, and outstanding debts

Closely monitor clinic inventory and order stock when necessary

Manage incoming and outgoing medical correspondence.

Manage in-house e-commerce operations, including order processing, packing, and shipping.

Provide administrative support to the Principal Physiotherapist where needed, including videography for our Social Media platforms.

Desirable criteria:

Minimum two years in a healthcare setting or equivalent.

To ensure seamless clinic operations, availability to start at the specified start date is highly desiredimmediately is highly desired.

IT proficiency in Google Suite (Sheets, Docs, Drive).

Practice management software experience: Knowledge of industry-standard software, such as Gensolve, is advantageous.

Exceptional organizational and time management skills: Ability to prioritize tasks and meet deadlines effectively.

Attention to detail: Accuracy and precision in data entry and recordkeeping.

We are seeking candidates who are responsible and will be able to take ownership of this position. If you know this is you, we would love to hear from you! Please send your resume with a cover letter to our Office Manager, Bethany, at [email protected].

If you have any questions regarding this position, please phone the clinic on (02) 9389 9100.

Please note only shortlisted candidates will be contacted for an interview.