Company Description

MATE is a leading provider of internet and mobile services.

At MATE, we say, telco is what we do. It's not who we are.

We don't just employ people, we're built by survivors, dreamers, and those who refused to give up.

We are all about less tech talk, more heart to heart, which is what sets MATE apart.

Role Description

We're seeking a dynamic Customer Relationship Specialist to join our Sales team and become the backbone of our reseller channel success. This is a relationship-focused role where you'll be the primary point of contact for our reseller partners, ensuring they have everything they need to effectively sell MATE's internet and mobile services.

What You'll Do in this role

Build Strong Relationships: Develop and maintain excellent rapport with reseller partners through consistent, professional communication

Handle Complex Inquiries: Provide expert support and solutions for challenging technical and commercial questions from our reseller network

Phone-Based Support: Spend significant time on calls with partners, providing immediate assistance and guidance

Documentation & Admin: Maintain accurate records, process partner requests, and ensure all administrative tasks are completed efficiently

Problem Resolution: Act as the go-to person for escalated issues, working collaboratively to find swift resolutions

Channel Enablement: Ensure partners have access to the right tools, resources, and information to maximise their sales potential

What we are looking for

Exceptional communication skills with a natural ability to build rapport over the phone

Strong problem-solving abilities and patience when handling complex inquiries

Experience in channel management, partner relations, or similar customer-facing roles

Understanding of telecommunications/internet services (preferred but not essential)

Excellent organisational skills with attention to detail

Ability to work in a fast-paced environment while maintaining high service standards

What we offer

Competitive salary package

Opportunity to work with a growing telecommunications company

Collaborative team environment

Professional development opportunities

A couple of details to note

This role will be based at our office in Wetherill Park in Western Sydney.

This role will report into our Head of Sales.

This is a full-time in the office role.

Hours will be varied across a work day of 8:30am till 7pm, Monday to Friday work week.

Occasionally there will be event attendance requirements which may include weekend and after hours work.

Ready to Join Our Team?

If you're passionate about building relationships and supporting business growth through exceptional partner service, we'd love to hear from you.

For your application, please send a cover letter and your CV to [email protected]