Manager - Customer Success

RewardPay, founded in 2016 is a rapidly growing Australian fintech which rewards business owners for paying their suppliers via RewardPay’s proprietary SaaS platform. RewardPay operates across Australia and New Zealand and facilitates over 100,000 transactions pa to a range of business suppliers.

RewardPay’s vision is:

· To be the leading enabler of B2B payments & loyalty

· To deliver an outstanding customer experience through technology

· To provide rewards that are meaningful and unique to our customers

· To provide value for customers through innovation and relationships

As RewardPay continues to grow and evolve there is now a requirement for a skilled Manager - Customer Success to join the RewardPay family.

Role Description

As our new Manager - Customer Success, you'll own the entire customer success journey — from onboarding and adoption to ongoing use of the RewardPay platform. You’ll be the voice of the customer, the builder of scalable processes, and the leader of an incredible team that’s obsessed with delivering value. Your north star? Helping our customers thrive.

Responsibilities

Designing and executing a customer success strategy that aligns with growth goals

Building, leading, and mentoring a high-impact CS team

Owning the customer service function and developing clear and concise training documentation for your team.

Getting hands-on with key accounts to ensure they’re getting maximum value

Creating processes and playbooks that scale as we grow

Partnering with Sales, Product, and Marketing to deliver a seamless customer experience

Partnering with Product and Marketing to dig into data to monitor customer health, churn risks, and upsell opportunities

Being a constant advocate for the customer across the company

Requirements

7+ years in customer success, ideally with experience building a customer success function

Experience at a fast-paced startup or scaling tech company

3+ years leading a CS team with strong coaching and management skills

Be able to be in the trenches with you team when needed

You know your way around customer management tools like HubSpot, Salesforce, Gainsight, or similar

You think strategically, act proactively, and thrive in ambiguity

You’re customer-obsessed, data-savvy, and love building from 0 → 1

A strong communicator who can work cross-functionally and influence outcomes

Bonus: experience working with B2B SaaS products or subscription-based models

Why You’ll Love Working Here

You’ll have a huge impact on the future of our customer experience

You can shape the role and will influence the future of customer success at RewardPay

Competitive salary

Hybrid-friendly culture (3 days in the office per week)

A smart, passionate team that likes working together, cares about our customers and looks out for each other

Opportunity to grow as fast as the company does

Salary of $120 - $150K pa + super