New Vision Psychology is a busy private psychology practice looking for a highly reliable and compassionate Customer Service Specialist to join our head office in the CBD.

This role requires native-level English proficiency. Mandarin and/or Cantonese language skills are desirable, but not essential.

This is a permanent full-time role. Please only apply if you're looking for a stable, long-term position.

A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a health receptionist.

The ideal candidate will have an interest in mental health, motivation to develop an understanding of our psychologists’ skill sets, and a desire to support our clients get the most out of their time with us. You are seeking stable full-time employment, with opportunities for growth in the long-term. We will provide significant training and guidance for this role. If you’re willing to learn, we’ll help you thrive in this role and your career!

In this role, you will:

Be the first point of contact for our customers; answer complex mental health service phone enquires

Support clients by understanding their specific needs and matching them with the most suitable psychologist

Understand our psychologists' therapeutic styles to place clients with the right practitioners

Answer and resolve complex enquiries including managing complaints

Take client bookings and schedule appointments

Liaise with psychologists, doctors and psychiatrists to facilitate referrals

Provide support to our team of 40+ psychologists

Collection of payments, debts and cancellation fees

Perform general administrative duties

What we’re looking for:

Minimum of 3 years’ experience in a busy call centre or in a medical reception role

Exceptional communication skills and professional phone manner

Proactive approach to workplace tasks; ability to work independently

Multitasking skills; ability to handle high volumes of client enquiries and complex situations

Highly reliable and with excellent personal and work ethics

Ability to follow procedures and instructions

High attention to detail and strong organisational skills

Strong problem solving skills

Excellent spelling and grammar skills

Strong typing and computer skills; ability to learn new systems

Ability to work in a team environment; strong interpersonal skills

Eager to learn and expand your skill sets

Native English proficiency

Desired but not essential: Ability to speak Mandarin and/or Cantonese

What we offer:

Learn about psychology and make an impact in people's lives

Join a friendly team of dedicated and collaborative professionals

Receive extensive training and ongoing guidance from industry experts

Supportive, easy-going and autonomous work environment

Dynamic and interesting role – you’ll never get bored!

Develop your communication and problems solving skills

Full-time support for any difficult matters or complex issues

Career stability – stay with us for the long-term

Convenient CBD location between Wynyard and Martin Place

Warm and down-to-earth workplace with a coffee machine and unlimited snacks

Our culture

New Vision Psychology is a reputable practice that has been around for 15 years, and we have solid training structures in place to ensure your success. You will be joining a dynamic and collaborative team of 6. We are down-to-earth, efficient and supportive. You’ll work directly with our clinical directors who are easily accessible and lead with compassion. If you’re a reliable person with a strong sense of responsibility, you’ll fit in perfectly!

Hours: Monday to Friday 9:30am - 6pm (Lunch 1pm – 2pm)

Start Date: ASAP

This is a permanent full-time role – please only apply if you’re able to work 5 days a week for the long-term.

To ensure the best fit for the role, you may be asked to complete a personality and aptitude assessment during the hiring process.

If you would like to apply for this role, please send your cover letter and resume to danni.z@newvisionpsychology.com.au.