The Company

This is your opportunity to join a forward-thinking organisation committed to delivering exceptional services to the South Australian community. Renowned for driving digital transformation and fostering a collaborative work culture, this organisation values integrity, innovation, and accountability. You’ll work within a highly regarded digital team that supports critical services across a broad and dynamic enterprise.

The Role

As the Service Desk Team Leader, you will play a pivotal leadership role in ensuring a customer-focused, efficient, and effective service desk operation. Reporting to the Service Desk Manager, you will take ownership of daily team performance, service delivery outcomes, and the continuous improvement of service standards.

You will be responsible for:

• Delivering knowledgeable incident and service request management aligned with defined SLAs.
• Providing leadership, guidance, and training to team members, while overseeing day-to-day operations.
• Supporting operational business functions including human resources, health, safety, and welfare requirements within the team.
• Acting as a subject matter expert on service desk operations, systems, and customer service practices.
• Monitoring and improving service quality through performance metrics, knowledge sharing, and proactive engagement with stakeholders.
• Collaborating with internal digital and infrastructure teams, and liaising with external vendors where required.

You

You are a collaborative and capable IT professional with a strong customer service ethos and proven leadership skills. Your experience in technical service desk environments equips you to guide your team through complex issues and maintain high levels of performance and accountability.
To succeed in this role, you will demonstrate:

• Proven leadership in an ICT service desk or technical support environment.
• Strong problem-solving and decision-making capabilities under pressure.
• Exceptional communication and team-building skills.
• Experience delivering training and mentoring staff across IT systems and service platforms.
• Familiarity with standard desktop environments, ticketing systems, and ITIL-based practices.
• High attention to detail and a passion for delivering quality support outcomes.

An ITIL Foundation Certificate is desirable but not essential.

The Benefits

• Competitive salary and secure a 12 month contract
• Flexible working arrangements and a focus on work-life balance
• Opportunities for professional development and career growth
• Be part of a high-impact team making a real difference across South Australia
• Supportive and inclusive organisational culture

Apply Now

Ready to lead, support, and grow with a dedicated ICT team? Apply Now -Please apply to the link with a word doc resume addressed to: [email protected] ASAP.

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant