The Client:

Our client aims to create a more inclusive Australia by supporting people with disability to take control of their NDIS funding. Through personalised and transparent financial management, they help clients navigate the NDIS with confidence. Their work reduces barriers and promotes choice, making them a leader in the plan management space.

The Role

We're looking for a Systems Analysis Team Lead to oversee the support and performance of our business applications. You'll manage a team of analysts, lead incident response, and make sure our platforms run smoothly for staff, clients, and providers.

What You'll Do

• Lead and support a team of systems analysts
• Ensure reliable and high-performing applications
• Manage incidents and resolve issues quickly
• Work closely with business and tech teams
• Monitor system health and drive improvements
• Help onboard and train new team members
• Prepare for system changes and releases

What You'll Bring

• Experience leading support or systems teams
• Strong communication and stakeholder skills
• Problem-solving mindset and calm under pressure
• Focus on continuous improvement and service quality
• Salesforce experience with Mulesoft