Business Development Manager

Full Time. Member based Industry Association, Trusted Brand, Work from Home. Drive growth, develop relationships and deliver results. Contract role with a view to permanency.

Auscontact is the peak industry association for Contact Centres in Australia. Supporting customer-driven environments, we help organisations deliver service and sales excellence. We support growth across all verticals, providing access to best practice and industry experts, building capability, and challenging our member base to innovate and change in line with the changing needs of their customers.

This is a rare opportunity to join a group of dedicated professionals, with your immediate peers comprising a small, dynamic team, a supportive board and a network of passionate volunteers all committed to our vision and values.

What will you do?

Undertake lead development and prospecting activities

Proactively promote the association through a range of channels, including phone and online

Build strong networks with a variety of stakeholders through regular engagement

Develop strategies that support growth and maintain a healthy pipeline

Secure new memberships, retain existing relationships and contribute through supporting the organisation’s growth.

Deliver reporting as required and maintain accurate records

Provide advice and feedback on member interactions and market intelligence to enhance our service offering

Collaborate with a small team to achieve the best outcomes for our members

What’s in it for you:

Working in a well-established, member and client-focused environment that embraces innovation and excellence, allowing you to make the role your own.

The opportunity to work across a range of verticals representing a highly respected brand.

A very supportive team environment with the opportunity to work from home on a permanent basis (with some travel required).

A base salary of $100,000, neg based on experience.

The chance to balance your ability to generate growth and manage relationships in a diverse sales role.

What you bring to the role:

A successful track record in business development and account management

You love the thrill of the chase and balance this with a genuine commitment to building trusted relationships

Strong communication and negotiation skills with the ability to engage with a wide range of stakeholders

You balance high levels of self-motivation and results orientation with collaboration and teamwork

A passion for service excellence, commitment to performance and the willingness to receive and provide constructive feedback

You are prepared to travel to engage with members as required while being comfortable working autonomously in a remote team environment.

Knowledge of Contact Centres, Customer Experience and Service Delivery environments is a distinct benefit but not essential

We are excited to be growing our team; this opportunity commences ASAP, so don’t wait – apply now through the link.