• Large team - 11
• South-East Melbourne location - on site
• Contribute to IT Operations strategy

This is a great opportunity for a Service Desk Team Lead to join an Australian not-for-profit organisation in a permanent role in Melbourne South-East.

This role will be responsible for looking after a large support team in Melbourne, and will use their experience to lead, develop, and motivate a technical support team, while working closely with the wider IT Operations team.

Key Responsibilities:

• Manage the day-to-day operations of the IT Service Desk and its team members.
• Provide leadership, mentoring, and technical guidance to the Service Desk team.
• Act as a key escalation point for technical issues and customer requests.
• Champion Service Desk needs and ensure responses meet performance objectives.
• Develop and maintain key stakeholder relationships across the organisation.
• Participate in project delivery outcomes to improve IT service delivery.

About You:

• Experience successfully leading an IT Support Team.
• Excellent relationship management and customer engagement abilities.
• Proven hands-on knowledge of Service Desk and End User technologies.
• Experience with IT Service Management (ITSM) tools and ITIL-based practices.
• Strong analytical and problem-solving skills with a proactive approach.
• Motivated leader with excellent organisational and workload management skills.

If you're interested in finding out more, please APPLY NOW!