Peninsula Health is the major metropolitan health service for Frankston and the Mornington Peninsula, providing care for a population of around 300,000 people across the life continuum.

Our network of hospitals and community health services deliver quality, patient-centred healthcare and services that meet the needs of our diverse community.

With specialities including obstetrics, paediatrics, emergency medicine, intensive care, critical care, surgical and general medicine, rehabilitation, and oncology, through to aged care and palliative care.

We are a major teaching and research health facility, training the next generation of doctors, nurses, allied health professionals and support staff.

Lead a team to support the delivery of patient care through technology

Immerse yourself in an inclusive, diverse and supportive culture

Competitive Salary and Salary Packaging

Classification range: HS4*, salary range $95,000 per annum

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of over 300,000 people. Our Mission is to strive for healthy lives for everyone, through sustainable, innovative, compassionate care. To realise this mission we need people who seek a sense of achievement, take an interest in their individual growth, enjoy innovation, look for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

The IT Service Desk Lead is a pivotal role within IT Operations team. It drives and manages the Service Desk team, who perform a critical function in maintaining excellent relationships between IT Operations and customers (Peninsula Health Staff), supporting those staff to provide positive patient outcomes. This role will provide a critical communications and engagement service for IT Operations team and the broader Peninsula Health community.This is a key stakeholder management role, and requires establishment and maintenance of IT communication channels, customer and stakeholder relationships and engagement, and expectation management across the business, while driving the service desk team to meet business expectations to a high standard, ensuring implementation of Support and Delivery processes, to meet business and consumer needs.

Position Description

What You Need

We anticipate you will have:

• Extensive Service Delivery experience, with excellent Leadership and Communications skills
• Excellent Relationship Management and Customer Engagement skills.
• Excellent analytical and problem solving skills.
• Excellent knowledge and experience with Service Desk technologies such as Call Management tools, ITSM tools, Roster Management, Cybersecurity and Knowledge Base systems

What Next

If you experience any issues signing in or registering, please feel welcome to contact ithe Talent Acquisition Team on (03) 9784 2700, option 1.

For role specific information contact Luvkush Latchan (03) 9784 7938.

The role ceases advertising on 11 July 2025.

Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.
To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/

*Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.