Job Summary:

We’re on the lookout for a commercially minded, technically astute leader to shape and scale our Service & Support business unit. This is a hands-on role leading a small team, where operational excellence meets strategic growth, and your ability to build client trust is just as important as delivering engineering precision.

You might have a background in mechanical or control systems engineering, with experience in roles like quality engineering or technical sales. You've likely found yourself gravitating toward problem-solving, coordination, and process improvement; and you're looking for a role that lets you combine technical expertise with team-focused delivery and customer outcomes.

You’d make a great Service and Support Team Leader if you...

Are technically minded and are passionate about engineering management

Understand how engineers think, and how clients think, too.

Know how to spot an opportunity for improvement and get others onboard.

Feel energised by cross-functional problem-solving.

Thrive in environments where you can lead a team, drive process improvements, and enhance customer satisfaction.

Are proactive, detail-oriented, and enjoy collaborating across departments to deliver exceptional service outcomes.

What you’ll be doing...

As our Service & Support Team Leader, you'll be the linchpin between our technical teams and our clients. Your role will involve:

Leading the Service & Support Team: Oversee daily operations, ensuring efficient workflow and resource allocation for support work.

Client Relationship Management: Build and maintain strong client relationships with a proactive, service-oriented mindset that puts the customer experience at the centre.

Technical Oversight: Provide guidance to engineering and fabrication teams, ensuring high technical standards are upheld.

Process Improvement: Identify and implement process improvements to enhance operational efficiency and service delivery.

Financial Management: Monitor and manage departmental budgets, job costing, and financial forecasting for service delivery.

Cross-Functional Collaboration: Work closely with other departments, including engineering, workshop, and finance teams, to ensure seamless service delivery.

Why CTC?

CTC are award-winning global leaders in creating awe-inspiring creatures that captivate the imagination of visitors at some of the world’s most exciting visitor attractions, including Universal Parks in Orlando and Beijing, as well as ground-breaking theatre productions. We are an all-in-one manufacturing, software-design, puppet-making, engineering, artist's studio, and entertainment creation company.

Every day, you’ll come to work to turn out mission of inspiring awe into reality. You’ll collaborate with the industry’s top designers, engineers, technicians, and artisans who work collaboratively to bring a creature to life for global audiences.

What we offer:

Our team does their best work, so we strive to do the best by them. Here’s a look at our culture and benefits:

A friendly, human work environment, culture of creatively minded, hardworking people who are passionate about CTC and being part of its growth and success.

Have opportunities to continually learn, grow and develop your skills.

Work alongside and draw on the support of a widely experienced team, pushing the boundaries of what’s possible in your craft, while setting a new benchmark in storytelling through animatronics.

We actively work on creating a safe, inclusive environment free from discrimination

Ways of working that genuinely support work-life balance: we want you to love your work but also your life outside of CTC

Your wellbeing is paramount and we provide access to a holistic assistance program that provides support in many areas of life and health, as well as an on-site gym.

DEIB Statement

We care about the planet, and the people that live on it. We value inclusivity and belonging at CTC; only with a diverse and inclusive team that feels a sense of belonging every day will we reach our vision. DEIB (Diversity, Equity, Inclusion and Belonging) is a pillar of every project and initiative we work on. Our core values encourage us to show unwavering respect, keep an open mind and stay curious, and act with integrity and care in every aspect of our work.

We welcome you to join our team, regardless of your background, gender identity, sexual orientation, religious beliefs, age, or other experiences.
Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We make our hiring decisions based on experience and passion, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let us know the pronouns you use at any point during the recruitment process.

Location and Hours

This is a full-time role located at our Port Melbourne office.

CTC services a global client base and occasional international travel is expected for the role.