About us:

Are you passionate about improving the lives of healthcare and aged care workers in Australia? If so, we have an exciting opportunity for you at the Health Services Union NSW/ACT/QLD (HSU).

The HSU is one of the fastest growing unions in Australia, with 53,000 plus members in Health, Aged care, Disabilities, Paramedics, and Ambulance services. We use our collective power to build a fair and just society through improving pay, job security and conditions for our members.

With a dynamic and passionate team of approximately 120 employees, HSU staff across the organisation work tirelessly to support and assist each other in our mission to grow and develop the industrial, social, and political interests of our members and their communities.

If you're ready to join a team of dedicated professionals who are committed to creating a fairer and more just society, we encourage you to apply for this exciting opportunity at the HSU today.

About the role:

The HSU is excited to recruit a Data Support Officer. The Data Support Officer will support the HSU in building out the quality and breadth of data in its Customer Relationship Management System. The position will focus on remediation activities, procedure implementation and supporting operational compliance.

It will do so by entering, monitoring, validating, and reconciling data as well as by performing a variety of related activities to correct information and monitor datasets to maintain a high level of accuracy in the Union’s membership register.

This is a Permanent Full-Time position based in our Sydney CBD Head Office. Please note that this position is an in-office role.

Responsibilities:

Respond to support emails, calls, and all other employee data enquires

Ensure all requests are correctly logged, categorised and activities recorded

Supervise and support the data support officers in lower levels

Monitor tasks and priorities in accordance with ongoing project demands

Provide basic support for the CRM enquires

Complete ad hoc data entry efficiently and accurately

Work with business and technical members of the team, as instructed, to create data standards and principles to improve organisational data management practices

Generate/Modify reports as required

Support the IT Services team in identifying what data is more important to the business, and work with the CRM Support Officer to assess, manage, monitor, and report on this data

Support operating divisions with using a variety of campaigning tools and systems

Understand various business processes and systems, and data needed to support them

Conduct quality assurance activities including ongoing monitoring of data accuracy and consistency

Ensure data integrity by monitoring changes and engaging with staff to help drive corrective action (data hygiene)

Contribute to the organising objectives of the union through outreach to members and potential members

Contribute to broader initiatives to improve and enhance organisational data

Assist with data related projects and provide support for the CRM enhancements

Assist with other project tasks as needed, including testing and user training

Essential Skills and Experience:

Excellent communication and customer service skills and the demonstrated ability to apply initiative and to problem solve in a customer service/support environment

Proven track record in data quality assurance and customer service-related roles

High attention to detail and accuracy, with ability to maintain focus in repetitive work

Basic computer skills including good knowledge of Excel and the Microsoft suite of products

Experience working with iMIS or similar customer relationship management system

Basic analytical skills and the ability to follow procedures

Basic time management and prioritisation skills

Demonstrated ability to grasp new information, answer queries quickly & seek relevant information from a variety of sources

A self-starter, prepared to take initiative and learn new skills and system functionality

Ability to work autonomously and as part of a team

Remuneration:

$78,262 + 11.5% (12% for females) Employee Superannuation Contributions

Our Benefits:

Attractive employment conditions, including access to an RDO system, Religious Leave, Study Leave, Reproductive Health and Wellbeing Leave, Birthday Leave and Travel to Work Payments

A supportive Health and Wellbeing program

Access to Staff Training and Development funding

Generous Salary Packaging arrangements

Application

Please provide a cover letter addressing the Essential Skills and Experience above with your resume to Jack Nichols via email at: [email protected].

Applications close: COB 30 June 2025