MAt Therapy Partners, we are a leading allied health provider delivering Occupational Therapy, Speech Pathology, Psychology, and Behaviour Support services under the NDIS framework. We are passionate about providing exceptional care and empowering people of all abilities. We are seeking a reliable, warm, and organised Medical Receptionist to join our Robina-based team, with a key focus on front desk duties, invoicing, and NDIS administrative support.

Your Key Responsibilities:

Reception & Front Desk Operations

Greet all clients, carers, and visitors professionally and with a friendly attitude

Answer phones, respond to emails, and manage appointment enquiries promptly

Coordinate practitioner calendars and manage bookings using practice management software (e.g. Cliniko, Halaxy, or Splose)

Maintain a tidy, welcoming, and efficient reception, waiting area, and overall clinic presentation

NDIS Invoicing & Administration

Manage and upload batch invoices for services to plan managers and the NDIS PRODA/MyPlace portal

Perform bank reconciliations using Xero, ensuring accurate allocation of payments

Monitor and track incoming payments

Respond to invoice queries from clients, support coordinators, and plan managers in a timely and professional manner

Ensure all billing practices comply with current NDIS pricing arrangements and service guidelines

Reporting & Quality Assurance

Provide comprehensive administrative support to facilitate quality assurance processes for therapists’ reports

Distribute reports promptly and accurately to clients and/or their support networks, ensuring clear communication

Ensure all documentation and records meet quality standards and compliance requirements

Maintain a high level of attention to detail in all administrative and reporting tasks to support audit compliance

General Administration

Maintain accurate and confidential client records in line with NDIS and privacy requirements

Assist with document scanning, electronic filing, and reporting tasks

Liaise with allied health team members to support smooth client service delivery

Manage stock and supply levels for the reception and clinic area

What You Bring:

Reception/Admin Experience: Minimum 1–2 years in a medical, allied health, or disability services reception role

NDIS Knowledge: Understanding of NDIS service agreements, funding types, and claim processes

Software Proficiency: Experienced using Xero, Microsoft Office (Excel, Word, Outlook), and client management systems (e.g. Cliniko, Halaxy, or Splose)

Customer Service: Excellent interpersonal skills and a calm, caring approach when interacting with clients and stakeholders

Attention to Detail: High level of accuracy in data entry, invoicing, appointment coordination, and reporting

Team Spirit: A positive attitude with a willingness to contribute to a supportive and collaborative workplace

Why Join Therapy Partners?

A supportive and inclusive team that values your contribution

On-the-job training in NDIS billing systems and clinic procedures

Work that makes a real difference in the lives of people with disability

A dynamic team culture that promotes well-being, respect, and collaboration

How to Apply:

Please send your resume and a short cover letter outlining your relevant experience to [email protected] by 2nd April 2025.

Therapy Partners is an equal opportunity employer committed to diversity and inclusion. We strongly encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ individuals, and culturally and linguistically diverse communities.