About the role: We are looking to welcome two compassionate Intake Officers to provide trauma-informed support to anyone seeking our services. As the first point of contact for enquiries from potential participants, families and friends, you will play a pivotal role in ensuring they receive the help they need. Backed by a warm and friendly team headed by our Clinical Psychologist, your work will involve timely screening, assessment, planning and connection to our support services.

As an Intake Officer with us, you will get to provide immediate trauma-informed and person-centred care to our participants. You will be undertaking screening, assessment, planning and connection to our support services. The role answers enquiries, assesses potential participant needs in a timely fashion. While there are some face to face meetings, the majority of work is on the phone or via email.

The roles are hybrid working both in the office at Binna Burra near Bangalow and from home. They are funded until 30th June 2026 with potential for extension.

There are two roles available. When you apply, please note your preferred role or if you are interested in both roles.

Alternate Weekends Intake Officer role

This role provides suicide prevention aftercare support in addition to intake support. As you are working alternate weekends, the capacity to work autonomously with confidence is essential.

Weekly Hours: 23 hours per week, spread over 3 days. You will be rostered to work every second weekend with weekend penalties.

Weekend Hours: 6 hours per day, with flexible timing options (e.g., 9am to 3:30pm or 10am to 4:30pm, with a 30-minute lunch break).

Fortnightly Schedule: Week 1: Monday, Thursday, Friday. Week 2: Friday, Saturday, Sunday. Work is required on public holidays.

Weekday Intake Officer role

Weekly Hours: The hours are 32 per week over four days. The role is hybrid working onsite three days a week and the fourth day can be worked from home. Days worked are negotiable.

About you: Selection criteria: (Must be addressed in application – see “How to apply” below)

Qualifications and checks

1. Degree in Mental Health, Psychology or Social Work or relevant discipline (a diploma combined with a minimum of 3 years’ experience in an Intake role will be considered.)

2. Current driver's licence, a satisfactory Criminal Record Check and Working with Children Check

Professional skills and experience

3. An understanding of intake and assessment role requirements with demonstrated ability to engage effectively with participants in crisis and provide appropriate trauma-informed support

4. Demonstrated knowledge of mental health including suicide prevention aftercare

5. Demonstrated knowledge of AOD needs and withdrawal support

6. A high level of computer literacy in MS Office, videoconferencing and client data management programs

7. For weekend role only: Availability to work alternate weekends on a fortnightly rostered basis

Find out more: For a position description, see https://www.buttery.org.au/careers/

For any other queries, please contact [email protected]

This role will be remunerated at SCHCDS Level 4 $44-47ph with access to salary packaging to potentially increase your take home pay by another 5k. The full time equivalent is a package of up to 107k inc. superannuation.

How to apply: Please email your resume and cover letter addressing the selection criteria above to [email protected]

In your cover letter, please use each of the selection criteria above as a heading and write a brief paragraph under each one addressing it. Unfortunately, applications that do not address the selection criteria will not be considered.

Applications close: We will be processing applications as they arrive and will make offers as soon as suitable applicants are found.

Why you’ll love working with us

We support our staff with generous work conditions and benefits - whether its ways to make money go further, a great work culture, or opportunities to develop skills. The Buttery’s reward package includes:

Flexible Working Solutions: We support your work-life balance with flexible working arrangements. We offer the potential to scale your hours up or down over time.

Extra Annual Leave: Enjoy two additional weeks of annual leave (pro rata) to spend more time on holiday.

Career Growth: Explore internal opportunities to transfer and work in other programs.

Professional Development: Benefit from ongoing training and development opportunities.

Supportive Environment: Access to our Employee Assistance Program and to external clinical supervision for direct service staff

Salary Sacrifice Benefits: Increase your take-home pay by 6-12% with ATO-approved incentives, allowing you to allocate up to $15,899 of tax-free salary towards your mortgage, rent, loans, credit card, or school fees.

Meal and Accommodation Card: Receive a $2,650 card for meals and accommodation.

Convenient Packaging Options: Package costs for a laptop, phone, EarPods or novated vehicle lease.

About us: The Buttery is a not-for-profit charitable organisation established in 1973.Through residential and community-based programs, we specialise in the treatment of alcohol and other drug dependence and mental health conditions. Our programs are evidence-based, best-practice and informed by the latest research into recovery. We never stop believing in change for the better, and we consistently work to improve the lives of the people we support. We operate from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Yaegl, Dunghutti and Birpai lands.

The Buttery recognises the benefits that diversity and inclusion bring, and encourages people from all backgrounds, abilities and identities to apply to our vacancies. Aboriginal and Torres Strait Islander people and CALD and LGBTIQA+ community members are encouraged to apply. We are proud to have active RAP and Rainbow groups.