If you're a sharp, people-savvy Scheduler or Office Manager, you might be looking for something a little better—more organised, more values-led, more you.

Maybe things feel reactive and messy, like you’re always chasing instead of leading.
Maybe client experience isn’t valued, your ideas go unheard, or you’re being micromanaged despite knowing your stuff.
Or maybe you’re simply ready for something better—more systemised, more values-led and people-first.
Maybe you’re looking for a small, capable team that actually gets it—and where you’ll have the trust and autonomy to do your best work.

You know you deserve better—and that’s exactly why you’re here.
If you’re over clunky systems, zero processes, and the kind of office vibe that just drains you... we want to meet you!

We’re Good Hands Plumbing & Drains—a family-owned plumbing business based in Marrickville, known for high-quality work and top-notch customer service (just ask our 323+ Google reviewers). We’re on the lookout for an experienced, organised and people-savvy Scheduler / Office Manager to become the operational heart of our team.

This isn’t some back-office admin role—you’ll be the glue. The calm in the chaos. The friendly voice our clients hear first and the steady hand behind the scenes, keeping everything humming.

We’re a small, no-ego team with high standards and big care. If you love systems, structure, and getting things running like clockwork, you’ll fit right in.

What You’ll Be Doing

You’ll be the central hub of our operations – managing the day-to-day scheduling of our plumbers, ordering and following up on parts, ensuring efficient operations, and delivering exceptional customer service.

Your day-to-day will include:
• Managing job bookings, client communications and scheduling. Our clients are always our #1 priority!
• Coordinating job bookings, updates, and completions using software like AroFlo, Xero, Trello, and Google Workspace
• Staying on top of job records, compliance and keeping everything tidy, accurate, and up to date
• Following up on quotes, parts, materials, and suppliers
• Answering and managing inbound and outbound calls
• Spotting the gaps, improving processes, and making life smoother for everyone

You’ll touch every part of the business—customer care, job scheduling, team support, admin, finance, systems, and compliance. The job will grow and shift, and so will you.

Why You’ll Love Working Here

• Full-time role, Monday to Friday (8:00 am – 4:30pm) with flexibility once you're settled
• Office in Marrickville
• Work from home options once you're confident in the role
• No after-hours calls – we work hard during the day, then switch off (work-life balance matters)
• Stable, long-term role in a growing, 8+ year strong business
• Family-run business with strong values – you’ll never feel like just another cog in the machine
• Brand new Breville Barista coffee machine – because good coffee should be a given!
• Complete ownership of your responsibilities
• A warm, capable team, great clients, and genuinely good vibes
• All the tech and ergonomic gear you need to do your best work
• 10-minute walk from Sydenham Station + excellent coffee shops nearby
• Step into a systemised role where you can thrive—and shape it as you go
• We’re a certified B Corp, carbon neutral, and proud members of 1% for the Planet
• Quarterly team events and activities
• A chance to have real impact in a fast-growing company committed to doing good work

A note on flexibility: While we’re all for flexible work, we’ll need you to be on-site and fully across the role first. But once you’re flying, we can shape the role around your strengths—and your life outside work.

What You’ll Bring

• 4–5+ years of admin or ops experience in a trade or service-based business
• Proven experience scheduling or dispatching
• Confident communicator—clear, friendly, and calm under pressure (phone, email, in person)
• Proactive, detail-oriented, and great at juggling priorities
• Bonus points for knowledge of plumbing systems or parts
• Tech-savvy and quick to pick up systems (AroFlo, Xero, Trello, etc.)
• Self-starter who takes initiative and loves improving systems
• High attention to detail (include ‘HATD’ in your application!)
• Values trust, clarity, and doing things properly
• You’re the organised one others rely on—someone who keeps things running and makes it all smoother
• Thrive in a small team where you’re trusted to take the reins
• You get a buzz from building repeatable routines and tightening up loose ends

How to Apply

Send your CV and a short cover letter to [email protected] telling us why you’re the perfect fit. No long essays needed—just let your personality and initiative shine.

To learn more about our company, check out our website www.goodhandsplumbing.com.au or our Instagram @goodhands_plumbing.

P.S. Life’s short—if you’re not happy, make the change!