Join a fast-growing consulting business based in the heart of Melbourne CBD, where your expertise in both corporate and workplace technology domains will help shape and deliver innovative solutions for our clients. We're looking for a proactive and experienced Business Analyst to play a critical role in translating business needs into clear, effective technology outcomes.

About the Role
The primary purpose of this role is to bridge the gap between business needs and technology solutions by understanding, analysing, and documenting business requirements, and then translating those requirements into actionable specifications for technical teams. This role is ideally suited to someone who has experience working across both traditional corporate functions and the workplace technology domain, including end-user devices, Microsoft technology stacks, and service management tools like ServiceNow.

Key Responsibilities

• Assist project leads to translate business vision into practical, effective solutions
• Lead scoping activities, develop business blueprints, and define acceptance criteria
• Own and manage end-to-end requirements from idea through to implementation
• Drive requirements estimation and backlog prioritisation in Agile and hybrid environments
• Work with stakeholders to validate requirements and examine solution effectiveness
• Support the planning and execution of operational readiness activities
• Ensure delivery outcomes align with strategic goals and provide tangible value

Core Competencies

• Requirements gathering, analysis, traceability, and lifecycle management
• Business process modelling and solution validation
• Strong collaboration and stakeholder communication skills
• Data analysis and business insight generation using visualisation tools
• Planning and monitoring across the business analysis lifecycle
• Ability to manage change and support smooth adoption of new technologies

Preferred Experience and Domain Knowledge

• Deep understanding of corporate functions such as finance, procurement, HR, and risk
• Strong experience with workplace technologies including:
• End-user devices and configuration
• Microsoft ecosystems (e.g., Windows, M365, Teams, Azure AD)
• Service Desk platforms, particularly ServiceNow (including service management and performance tracking)
• Proven ability to simplify, standardise, and automate business processes
• Experience with business readiness and stakeholder engagement across enterprise environments
• Understanding of technology governance, user access, and risk control integration

Why Join Us?

• Be part of a vibrant, supportive, and fast-paced consulting environment
• Work with a variety of clients on impactful transformation initiatives
• Collaborate with experienced professionals and access ongoing learning opportunities
• Flexible hybrid working arrangement (3 days onsite in Melbourne CBD)
• Competitive salary package and career growth opportunities

How to Apply
If you're a business analyst who thrives on turning complex business needs into clear, outcome-driven solutions, we'd love to hear from you. Apply now with your CV and a short cover note highlighting your relevant experience in workplace and corporate technology. AUS Citizens only.

For any questions or a confidential discussion, please contact Joelle Beaton at [email protected]