The Colac Otway Shire Council are seeking a helpful and friendly individual to join their Information Services team as Information Technology Officer - Service Desk in a Temporary Part-Time, Fixed Term capacity until 26 May 2026 (2 days per week). As the Information Technology Officer - Service Desk you will:

• Provide assistance as first line support for the Colac Otway Shire Council information and telecommunication systems to ensure they meet organisational and client requirements.
• Assist with implementation and maintenance of application software systems, updates and patches that support Colac Otway Shire Council’s business processes.

Key responsibilities include:

• Assisting with helpdesk requests, specifically relating to the Information, Communication and Technology (ICT) level 1 and 2 support activities to ensure all internal requests for support and services are handled with appropriate urgency and in accordance with agreed timeframes.
• Assisting internal staff to ensure they have the knowledge and confidence to utilise systems.
• Assisting in maintaining system software and hardware.
• Assisting in the development and review of standard guidelines and user operating and technical support procedures for information systems.
• Assisting with procurement of hardware and consumables.
• Assisting with equipment and software inventory.
• Supporting installation of application software systems and relevant upgrades and conduct appropriate testing to ensure that software is operating within specification.
• Supporting the maintenance and software of training and loan hardware.
• Perform other duties and responsibilities reasonably within the capabilities of the position.

About You:

To support your success in this role you will have:

• Desktop PC, Laptop and tablet technologies
• Computer operating systems
• Mobile technologies
• Voice over IP (VOIP) telephone systems,
• Terminal Services, Citrix or other Virtualisation technologies,
• Virus protection systems
• Printing services
• Windows profiles

• Understanding of the requirements of providing first line helpdesk and technical IT support.
• Basic knowledge and understanding of some or all of the following:
• Understanding of the requirements to support software applications.
• Ability to assist with the installation of software upgrades and to undertake satisfactory testing procedures.
• Team orientated with sound communication skills.
• Demonstrated initiative and a willingness to learn.
• Customer focused.

For further information regarding the duties and requirements of the role, please refer to the position description

Salary information: $34.02 to $35.84 per hour, plus superannuation

Applications close on Monday 14 July 2025 at 11.59pm

For further information and how to apply:

1. Download and review the position description including the Key Selection Criteria.

2. Information to be included with your application:

• Letter of application
• Current resume
• Key Selection Criteria Responses (which you will usually find on the last page within the Position Description (Just write a few sentences to address each one)

3. Submit your application

Andrew Tenni

Acting Chief Executive Officer

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.