The City of Ballarat is looking for Customer Service Officers to support the rollout of the incoming Food Organics and Garden Organics (FOGO) and Glass kerbside recycling services to residents.

The Role:

The role supports the Waste and Environment team by responding to customers’ kerbside waste and recycling services related requests via a range of channels including phone, electronic and face-to-face.

About You:

The successful candidate will require exceptional interpersonal skills, strong communication skills, have a great attention to detail and a proven ability to build strong relationships.

You will be a positive, dedicated, and professional individual with a passion for providing great customer experiences.

Most importantly, you will have a strong sense community and a passion for supporting all customers of the City of Ballarat.

Key Selection Crietria:

• Demonstrated knowledge of the principles and practice of customer service and/or call centre environments

• Demonstrated ability to display empathic listening skills and a high level of written and verbal communication skills

• Demonstrated experience working with people of culturally and linguistically diverse backgrounds. Ability to speak multiple languages is an advantage

• Demonstrated ability to acquire an in-depth knowledge of the City of Ballarat’s incoming FOGO and Glass kerbside services, and sound level of competence in the operation of Windows-based programs and other relevant systems

• Knowledge and understanding of health and safety issues relevant to work activities and work area

To Apply:

To apply for this position please click on the Apply button and submit your application. The closing date for this position is Sunday 6th July.

Please ensure that you provide a cover letter, current resume and answer screening questions based on the key selection criteria

The successful applicant will be required to undergo a full employment medical and police check.

Contact:

For any additional questions, please contact Siobhan Dent – siobhandent@ballarat.vic.gov.au.

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access. We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.