Love Where You Live? Share It with the World.

Join Us as a Visitor Services Officer

Wangaratta, VIC | Permanent Part-Time | 18 Hours Per Week | 2 Positions Available

Are you passionate about helping people discover new places and experiences? Do you love sharing everything that makes our region so special?

We’re looking for an energetic, outgoing, and customer-focused person to join our Visitor Services Team—a frontline crew that helps turn travellers into raving fans of the Rural City of Wangaratta.

As a Visitor Services Officer, you’ll be the friendly, knowledgeable face welcoming people to our region and helping them explore the best it has to offer—from iconic attractions and scenic spots to local events, accommodation, and hidden gems.

About the Role

Our Visitor Services Team delivers vital information and inspiration to the thousands of people who visit our area each year. You'll provide assistance at key locations including the Ned Kelly Glenrowan Hub, the Wangaratta Visitor Kiosk, and at off-site venues, events, and exhibitions.

You’ll play a key role in:

Greeting visitors and offering tailored travel advice

Promoting regional attractions, events, and tourism experiences

Providing operational and administrative support at visitor centres and activations

Supporting events, setting up displays, and maintaining promotional materials

Helping showcase everything that makes our region unique

Why You’ll Love This Role

Make a Real Impact: Help travellers experience our region at its best

Diverse, Dynamic Work: From visitor centres to events—no two days are the same

Work With Purpose: Support local tourism and regional promotion

Be Part of a Team That Values You: Work in a supportive, enthusiastic environment

Perfect for People Who Love People: If you’re a natural host and enjoy sharing local knowledge, this is your dream role

What We’re Looking For

A friendly, approachable, and professional communicator

A genuine passion for our region and helping others discover it

Strong customer service skills and a solutions-focused mindset

Ability to work independently and as part of a team

Confidence using digital systems and handling admin tasks

Flexibility to work across locations and be available on weekends/public holidays

Your Local Knowledge Could Be Your Superpower

Whether you’re from Glenrowan, Wangaratta, or anywhere nearby—your insights could make someone’s trip unforgettable. We’ll provide the tools and training; you bring the passion and personality.

Ready to Inspire Adventure?

If you’re excited to promote our region and help visitors, make the most of their stay, we’d love to hear from you.

Apply now and turn your passion for people and place into a rewarding role.

For more information and to view the position description, please visit our website at www.wangaratta.vic.gov.au. For enquiries about this position, please contact Janine Rolles, Economic Development & Tourism Coordinator - [email protected].

Applications close at 3pm on Monday, 30 June 2025, although the right candidate may be appointed earlier.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

How to Apply

To apply, please provide:

A short cover letter expressing your interest in the role

A current resume with at least two referees

A document addressing the key selection criteria (use each as a heading)

Copies of any relevant qualifications or licences