We are growing the team! Newly created opportunity to join this growing customer service team!

Join a rapidly growing food manufacturing company with a stellar reputation for producing premium, high-quality products! As they expand, they’re looking for a passionate and driven Customer Service Representative to be the vital link between customers, operations, and the warehouse. If you love fast-paced environments, problem-solving, and making customers smile, this is the role for you!

About the Role:
As a Customer Service Representative, you’ll be the go-to person for all inbound customer orders. From processing sales to liaising with the warehouse, your role is all about ensuring smooth operations and top-notch customer satisfaction.

Key Responsibilities:

• Sales Order Processing – Accurately process customer orders using MRP Software.
• Stock & Dispatch Coordination – Validate stock availability and ensure on-time deliveries.
• Customer Service– Be the friendly and efficient voice that customers trust! Handle inquiries, resolve concerns, and ensure orders flow seamlessly.
• Logistics & Deliveries – Oversee dispatch processes and collaborate with stakeholders to guarantee on-time, in-full deliveries.
• Problem Solver– Handle customer inquiries and complaints with professionalism and care, ensuring every customer walks away satisfied.

What We’re Looking For:

• Experience in customer service, ideally in FMCG or manufacturing.
• Strong phone and email skills with the ability to listen, adapt, and solve problems efficiently.
• Detail-Oriented & Organised – Excel, Outlook, and Google Drive proficiency are a must!
• Team Player – Thrive in a fast-paced, people-focused environment.
• Ability to prioritise, manage time, and juggle multiple tasks with ease.

What’s in It for You?

• Competitive salary package – Get rewarded for your hard work!
• Career growth opportunities – Be part of a company that’s expanding!
• Supportive team environment – Work with a collaborative and friendly group.

Next Steps
If this exciting opportunity sounds like the perfect fit, hit APPLY NOW to submit your resume. Got questions? Call us on (03) 9069 0017.